Digital Digest: Monthly Digest of Insights Shared by Your Peers in the Energy Central Intelligent Utility Network – September 2, 2022

Welcome to the Intelligent Utility Network roundup, Digital Digest. As always, your fellow network members are paying close attention to digital utility and mobile workforce trends and sharing their insights. This month’s selection includes information about implementing a customer management transformation strategy, integrating the new NERC CIP supply chain standards, and more. Be sure to like and comment on your favorite posts. Happy reading!

How Utilities Can Implement an Intelligent Customer Management Transformation Strategy

Vipul Kumar Gupta

Link to original article: https://energycentral.com/o/wipro/how-utilities-can-implement-intelligent-customer-management-transformation

Technological advancement requires companies to shift to new systems from time to time. In this article, new Energy Central member Vipul Kumar Gupta, Consulting Partner, Utilities at Wipro Limited explains how this phenomenon relates to customer information systems (CIS). He offers information for utilities in exploring these new systems, including ways to approach intelligent transformation, new solution capabilities, and a four-step journey toward evolving customer management.

AI and Electric Power: Five Grand Challenges Collaborate To Move the Dial Across Two Transformative Industries

Jeremy Renshaw

Link to original article: https://energycentral.com/c/iu/ai-and-electric-power-five-grand-challenges-collaborate-move-dial-across-two

Last year the Electric Power Research Institute (EPRI) launched Five Grand Challenges, a program that brings groups together to focus on critical AI issues within the power industry. The five challenges are Grid-interactive Smart Communities, Energy System Resilience, Environmental Impacts, Intelligent and Autonomous Power Plants, and AI-enhanced Cybersecurity. In this post, Jeremy Renshaw, Senior Program Manager at EPRI invites readers to get involved with the upcoming AI and Electric Power Summit, where the groups will meet.  

Performance Based Regulation

Arunima De

Link to original article: https://energycentral.com/c/pip/performance-based-regulation

In this piece, new Energy Central member Arunima De, Pre-Sales Consultant at Tata Consultancy Services (TCS) explores the use of performance-based regulation (PBR) to encourage regulated entities to participate in beneficial electrification. Arunima points out that the use of PBR provides a win-win model for both customers and utilities, offering the ability to meet energy goals, reduce the carbon footprint, and improve and diversify electric sales and consumption.

What Are NERC CIP Supply Chain Standards? An Overview of New Compliance Regulations

Christina Hoefer

Link to original article: https://energycentral.com/c/pip/what-are-nerc-cip-supply-chain-standards-overview-new-compliance-regulations

The North American Electric Reliability Corporation Critical Infrastructure Protection (NERC CIP) supply chain standards are set to go into effect on October 1. Here, new Energy Central member Christina Hoefer, VP, Global Industrial Enterprise at Forescout Technologies reviews these standards and offers advice on how utilities can put them into practice.

Thanks again for reading this edition of Digital Digest! The authors listed above are eager to hear your thoughts and questions, so don’t hesitate to engage them. And if you want your content to be featured in this spot in future issues, be sure to publish your posts within the Digital Utility or Mobile Workforce Community.

Make sure you don’t miss out on these shared insights in the future.

If you’re not yet a member of the EC Digital Utility community, follow the link to ‘JOIN NOW!’ For the Mobile Workforce community, follow the link to ‘JOIN NOW!’ Then select the “join option” in the top right of the group page.  If you are not yet registered, you will be prompted to create a profile first.

As a member, you’ll not only be able to read what your fellow peers are saying but also be able to join in on the conversations by sharing your insights (which might get featured in a future monthly digest!). Plus, you can start a conversation by discussing articles with peers in the comments section, and you will automatically be signed up to receive the Network’s weekly newsletter.

Already a member, but you are not receiving the Community Group’s Updates?  Log in, and then follow this link to manage your newsletter Subscriptions.