Welcome to the Intelligent Utility Network roundup, Digital Digest. As always, your fellow network members are paying close attention to digital utility and mobile workforce trends and sharing their insights. This month’s selection includes information about implementing a customer management transformation strategy, integrating the new NERC CIP supply chain standards, and more. Be sure to like and comment on your favorite posts. Happy reading!
How Utilities Can Implement an Intelligent Customer Management Transformation Strategy
Link to original article: https://energycentral.com/o/wipro/how-utilities-can-implement-intelligent-customer-management-transformation
Technological advancement requires companies to shift to new systems from time to time. In this article, new Energy Central member Vipul Kumar Gupta, Consulting Partner, Utilities at Wipro Limited explains how this phenomenon relates to customer information systems (CIS). He offers information for utilities in exploring these new systems, including ways to approach intelligent transformation, new solution capabilities, and a four-step journey toward evolving customer management.
AI and Electric Power: Five Grand Challenges Collaborate To Move the Dial Across Two Transformative Industries
Link to original article: https://energycentral.com/c/iu/ai-and-electric-power-five-grand-challenges-collaborate-move-dial-across-two
Last year the Electric Power Research Institute (EPRI) launched Five Grand Challenges, a program that brings groups together to focus on critical AI issues within the power industry. The five challenges are Grid-interactive Smart Communities, Energy System Resilience, Environmental Impacts, Intelligent and Autonomous Power Plants, and AI-enhanced Cybersecurity. In this post, Jeremy Renshaw, Senior Program Manager at EPRI invites readers to get involved with the upcoming AI and Electric Power Summit, where the groups will meet.
Performance Based Regulation
Link to original article: https://energycentral.com/c/pip/performance-based-regulation
In this piece, new Energy Central member Arunima De, Pre-Sales Consultant at Tata Consultancy Services (TCS) explores the use of performance-based regulation (PBR) to encourage regulated entities to participate in beneficial electrification. Arunima points out that the use of PBR provides a win-win model for both customers and utilities, offering the ability to meet energy goals, reduce the carbon footprint, and improve and diversify electric sales and consumption.
What Are NERC CIP Supply Chain Standards? An Overview of New Compliance Regulations
Link to original article: https://energycentral.com/c/pip/what-are-nerc-cip-supply-chain-standards-overview-new-compliance-regulations
The North American Electric Reliability Corporation Critical Infrastructure Protection (NERC CIP) supply chain standards are set to go into effect on October 1. Here, new Energy Central member Christina Hoefer, VP, Global Industrial Enterprise at Forescout Technologies reviews these standards and offers advice on how utilities can put them into practice.
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