I think that as forecasting electric needs becomes more complicated, greater information about distributed energy resources (DER) would be helpful before the fact, not after. And, as rate structures become more intertwined with smart metering, what would incentivize residential customers to move to time of day rates? I have seen mandatory "opt-out" of time of day rate structures, but that still doesn't answer the question. What would be an effective way to instruct customers on the tools they can use to manage their electricity use. What type of apps could utilities provide to tap into the internet of things to help them get interested?
Surveys would help, perhaps workshops, but the majority of customers move along in the lane they're used to.