Question
What have you learned about your customers in the past year that you didn't know before?
Posted to Energy Central in the Customer Care Group
The official 'Get to Know Your Customers Day' is recognized the third Thursday of every month, which happens to be today!
Amid a tumultuous and uncertain year, the utility sector has done everything possible to keep customers at the center of decisions, initiatives, and more. The customers have no doubt appreciated that, but the change in 'business as usual' has no doubt uncovered some new realities and truths about the utility relationship with customers.
So, I'm curious as a way to recognize 'Get to Know Your Customers Day' if you can share any insights about what you newly learned about your customers that you didn't know before the past year? Are there any assumptions that turned out to be wrong, any habits that you didn't anticipate, any inherent truths that were newly uncovered?
Let's share our lessons learned and know our customers better as the best way possible to celebrate them.
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