Welcome Brian Lindamood: New Expert in the Customer Care Community - [an Energy Central Power Perspectives™ Expert Interview]
- May 13, 2021 11:29 am GMT
The relationship between utility and customer is becoming more engaging and direct than ever before. Gone are the days where the only times a customer interacted with their utility were during two unsavory events: paying the monthly bill and reporting power outages. Today, customers are engaged multiple times during the month to track their energy usage, learn about potential utility programs that can save them money, and even get involved as an energy generator themselves!
In this rapidly changing world of customer service for utilities, expertise is necessary to guide the ship to make sure utilities are still accomplishing job #1: keeping their customers happy and supplied with reliable and affordable energy.
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