THE POWER AND POTENTIAL OF HOME WARRANTY PROGRAMS | A Win for the Customer and for the UtilityPosted to American Water Homeowner Services in the Utility Management Group
- Sep 10, 2020 7:57 pm GMT
The economic downturn has impacted utilities and their residential customers alike.
Many utilities are searching for solutions that they can rapidly deploy to help replace at least some of the revenue lost through recent payment moratoria.
For many utilities, home warranty programs are proving to be a boon, benefiting both the homeowner (through low monthly payments for a warranty that eliminates the potentially high cost of home repairs) and the utility (through significant new revenue streams and an increase in customer satisfaction).
This case study highlights:
- A revenue model that illustrates the potential financial benefit for utilities.
- Several prominent studies that quantify the improvement in customer satisfaction ratings once utilities begin to offer home warranty programs.
- Actionable 'next steps' that utilities may follow to deliver a home warranty service program for their customers.
Fill out the form to download today!
No discussions yet. Start a discussion below.
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.