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Location: Sacramento, California US
Position Type: Full Time
Rqd Education:
Rqd Experience: 2 - 5 years
Date Posted: March 16, 2022
Reference Code: 4635BR

Please apply directly on our website at smud.org/careers

SMUD’s Line Assets group is currently looking for full time Troubleshooters to join our team. Overtime is paid up to double straight time pay.

Current base pay: $76.59 - $77.74/hour

Benefits for this position include 401(k) with matching, 457, and CalPERS pension. SMUD also offers competitive health care, vision, and dental, as well as flexible spending accounts.

About SMUD

Every day at SMUD, we deliver power to more than 1.4 million customers throughout the Sacramento area. As a community-owned, not-for-profit electric service, we have been providing low-cost, reliable electricity for over 70 years.

We are a recognized industry leader and award winner for our innovative energy efficiency programs, renewable power technologies, and for our sustainable solutions for a healthier environment. Through the efforts of the 2,200 people that power us, we work 24/7 to keep the lights on and provide our customers with innovative energy solutions.

We’re one of the region’s largest employers, with a reputation for attracting, developing and retaining some of the most talented employees around.


Under the general direction of Distribution System Operators, but with considerable freedom of independent action, a Troubleshooter operates, monitors, troubleshoots and repairs SMUD's sub-transmission and distribution system.  Employees in this classification receive general supervision within a framework of standard policies and procedures.  This job class exercises responsibility for investigating, isolating and, in some cases repairing causes of electrical outages in the overhead and underground (URD) electrical system, determining what materials/ repairs are required to restore service.  This job class functions at the full working (journey) level of classification.

Major Duties & Responsibilities:

  • Investigates causes of electrical outages in the overhead and underground electrical system; locates and isolates faults; replaces fuses.
  • Determine what materials are required to restore service; performs repair work on electrical lines and equipment under emergency conditions; makes repairs or cuts in clear energized lines, as necessary to make conditions safe.
  • Checks substations for proper operating conditions; uses meter to determine loading and voltage on equipment and conductors.
  • Performs field switching operations as directed by the Distribution System Operator; recommends changes in switching procedures; operates substation circuit breakers, disconnect switches, and control switches; observes and accurately records readings from various instruments.
  • Investigates customer complaints regarding electrical service; tests and maintains street ("dusk-to-dawn") lights.
  • Disconnect electric service for non-payment, customer repair, or when hazardous wiring is evident; connects and reconnects service on weekends and after normal working hours; collects payments and deposits from customers.
  • Performs minor tree trimming; patrols and inspects lines and equipment and reports or makes repairs to correct hazardous or degraded conditions.
  • Splices primary and secondary cables with preformed or taped splices.
  • Conducts high voltage DC tests on cables and switch gear using various specialized equipment and instruments.
  • Performs phasing tests on high voltage underground circuits; with the aid of specialized instruments, locates de-energized cable in areas containing energized cable.
  • Takes primary clearances necessary to do work.
  • Directs the work of others necessary to facilitate repairs of URD cable.
  • Maintains a log in chronological order, and other paper work as required.
  • Performs other related duties similar to the above in scope and function as required.

Minimum Qualifications:

Education and Experience: Typically, the skills and knowledge listed above are attained by working as a SMUD journey-level Lineman/Linewoman for a period of two (2) years.

Knowledge Of: Line construction methods, operations and standards (G.O. 95) related to the overhead and underground electrical system; meters, transformers, switching, and regulating gear; SMUD, State and Federal safety rules and regulations; industry and SMUD methods of high voltage testing; basic electrical theory; meter reading; fault location methods; SMUD service requirements.

Skill To: Recognize defects and make repairs in the overhead and underground (URD) electrical system under emergency conditions; analyzes electrical distribution equipment damage and determine materials, equipment and manpower needed to make repairs; prepare oral and written reports; accurately read, record, and report instrument indications; work independently; follow oral and written instructions; make decisions independently; read maps and drawings; work safely around and on high energy equipment; maintain a harmonious relationship with fellow employees and the public.

Physical Requirements:

Willingness to reside in a location that is within 25 miles of ECOC – necessity will be determined on a case-by-case basis, depending on the needs of the individual vacancy; perform strenuous and hazardous work often involving long hours under adverse weather condition; work special schedules as required; be on call and respond immediately to call-outs.

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

The health and wellbeing of our employees and our community is our top priority.  SMUD follows CDC guidance and adheres to all local, county and state orders.

Additional Posting Info for Candidate:

  • This posting will also create an eligibility list of qualified candidates to fill current and future Troubleshooter vacancies.
  • Qualified candidates from this process may be invited to an in-person written and practical exam which will be held to determine levels of skill and ability.
  • Communications regarding this process will be sent out to your email address on file. SMUD is not responsible for lost emails. Be sure to check your SPAM and junk folders.

Diversity, equity and inclusion (DE&I) are a part of who we are and how we do things. Supporting efforts that promote pay equality is part of that. Salary placement for the selected candidate will be determined in alignment with the California Equal Pay Act or the applicable MOU. Determination for salary placement of internal candidates will be made without respect to current classification or compensation, and will be based upon the candidate's qualifications as compared to those performing substantially similar work. In the event there is a guaranteed pay progression outlined in an applicable MOU, the MOU takes precedence.  

Sacramento Municipal Utility District (SMUD) - Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers.

Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

Our Commitment to Diversity & Inclusion

SMUD respects, values and celebrates the unique attributes, characteristics and perspectives that make each person who they are. Diversity and inclusion are guiding principles to deliver a culture that reflects the broader values of the community and our customers. Our Board's policy for Employee Relation sets our commitment to developing and maintaining a high quality, inclusive workplace that engages and inspires employees to commit to SMUD's purpose, vision and values.

Why Sacramento, California?

The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.


Please apply directly on our website at smud.org/careers