NATURE OF POSITION
Alameda Municipal Power (AMP) is currently recruiting for a System Operator.
This is an exciting opportunity to be part of a team making a significant impact in the local community. The current salary range is $57.06 - $66.05 per hour with a 2% cost of living adjustment on January 3, 2021 increasing the salary range to $58.20 - $67.37 per hour plus an excellent benefit package including a 12-hour shift work schedule.
About Alameda Municipal Power
AMP was founded in 1887 and is one of the oldest continuously operating electric utilities west of the Mississippi River. The utility has just over 35,000 customers, comprising approximately 30,000 residential accounts and 5,000 commercial/government accounts. As a community-owned utility, AMP has much to offer its customers including the delivery of 100% clean energy (among the first in the nation to do so); rates that are 20 percent below the neighboring investor-owned utility PG&E; a power reliability record that is among the top in western states; and a portfolio of customer programs offering generous rebates for energy efficiency, electric vehicles, and building electrification.
We've seen a lot of change in 130 years, but through it all there's been one constant: We're as committed today to delivering safe and reliable electricity to the residents and businesses of Alameda as we were in 1887. We'll continue to invest in new and improved ways of doing business to manage costs, improve our service, and improve the environment.
About the Division/Position
This is a dynamic time for electric utilities and AMP's Engineering & Operations Division plays a key role in shaping the design, construction, and operation of the transmission and distribution system. The Operations Sections include Line, Substations, Metering, and System Control, all working very closely together and interfacing with other areas of the organization to achieve safe and reliable distribution of electricity every day.
As part of the team, you will have the opportunity to help AMP in achieving its goals and vision.
We are looking for a colleague who under general direction, can ensure the operation of the electric transmission and distribution system is reliable, efficient, effective, and safe; and restore service in a timely manner to all customers; courteously interact with customers while assisting with complaints, and planned and unplanned outages; and perform related work as required.
Examples of Duties
Here are some examples of typical job duties:
- Monitors the status and maintains control of the transmission and distribution system through the use of the Supervisory Control and Data Acquisition System (SCADA), meters and other equipment, as well as various software and technology platforms.
- Initiates, validates, and coordinates switching orders and electrical clearances on transmission and distribution systems for planned and unplanned work.
- Receives, troubleshoots, prioritizes, and dispatches appropriate personnel and equipment for all non-9-1-1 emergency and non-emergency calls for the electric system during business and non-business hours.
- Monitors and operates substation communications equipment to detect any abnormal conditions; performs operations or adjustments to correct such abnormalities or refers the problem to specialized maintenance personnel.
- Maintains continuity of service by analyzing system status and causes of system failures.
- Maintains control of the electrical system, and safely dispatches appropriate personnel and equipment to correct routine system problems and restore electric service during emergency conditions.
- Provides detailed reports of system failures, disturbances, and unusual conditions.
- Maintains accurate telephone, radio, and station logs. Updates all databases and mapping systems with real-time changes including updated asset data that affect the operation and troubleshooting of the electric system.
- Monitors and reports on any equipment, which pertains to the operation of the electric system.
- Interacts courteously and calmly with key customer stakeholders, including contractors, the general public, key account customers, city co-workers.
- Maintains the work area and records events correctly in provided electronic logs. Sends out timely notifications via email, text message, and telephone, or other provided channels, to all stakeholders, and coordinates transmission work with NCPA and PG&E.
- Assists customers with problems and complaints by determining and contacting appropriate staff to resolve their situation.
- Performs duties involving basic arithmetic and algebraic calculations.
- Assists in training new system operators.
Qualifications to Apply
The System Operator requires graduation from high school. Successful completion of a System Operator training program is desirable.
The System Operator requires Three years of journey level experience with an electric utility:
- as a system operator or dispatcher OR
- performing substation maintenance OR
- performing overhead line construction and maintenance and underground residential distribution (URD) OR
- five years experience with an electric utility requiring knowledge of electrical transmission and distribution systems, equipment and operation.
Knowledge and Abilities
The System Operator requires the following type of knowledge and abilities. Knowledge of the fundamentals of electric theory regarding power flow in the operation of an electrical power system and equipment including power transformers, circuit breakers, air switches, capacitors, motors, generators, instruments, vaults, manholes, and pull boxes, potential hazards and standard safety precautions involved to life and property resulting from switching operations; environmental and safety practices, procedures, and standards. Ability to effectively operate electrical transmission and distribution systems via SCADA and various other personal computer software such as Microsoft Office; understand and follow written and oral instructions; read and interpret electrical transmission and distribution maps and drawings; communicate effectively with strong customer services skills, and exercise tact and maintain poise in addressing service requests, disputes and differences arising from customer, inter-divisional, inter-departmental, contractor, general public and outside regulatory interactions; establish and maintain accurate records; prepare reports; perform simple single and three phase electrical calculations and arithmetic and algebraic calculations; work under pressure with accuracy and speed in a complex work environment; effectively handle multiple priorities, organize workload, and meet strict deadlines; maintain level of knowledge required for satisfactory job performance; establish and maintain effective working relationships with employees and the general public; and train and evaluate assigned staff.
Willingness and ability to work various shifts in accordance with the MOU, including nights, weekends, and holidays as required as part of a 24/7operation. Willingness and ability to work overtime as required. Physical condition appropriate to perform assigned duties and responsibilities including free from color blindness and normal hearing ability.
We will also consider an equivalent combination of education and experience that meets the stated qualifications. Please click here to view the full job description.
Please submit an online application detailing your work experience and attach your certificate of completion of a System Operator training program, substation apprenticeship program, electric lineworker apprenticeship program, or Journey Lineworker card.
Applications will be evaluated and candidates whose qualifications are evaluated as “best qualified” will be invited to an examination process. The examination for this recruitment will consist of a questionnaire review and a structured oral interview panel. The questionnaire will be administered via email after the application review process and the interviews will be scheduled at a mutually convenient time for AMP and the applicant.
Qualified applicants will be notified of the exact date, time, and location of examinations approximately two weeks in advance. If applicants have not received written notice at least one week prior to the tentative test date listed in the flyer, they should contact the City of Alameda Human Resources Department at (510) 747-4900.
Candidates passing all components of the examination process will be placed on an Eligible List. A list of names is certified to the department(s) having vacancies based on the type of examination conducted pursuant to the provision of the City's Civil Service Rules. Final selection will be made from the Eligible List by the Department Head subject to approval by the City Manager. The Department Head may utilize additional selection procedures to make a final hiring decision. Placement on an Eligible List does not guarantee employment. Prior to appointment, a thorough reference check will be conducted which may include a credit check and background. The selection process may be evaluated and revised based on the number of qualified applicants. Federal law requires that prior to employment, you must furnish proof of your identity and eligibility for employment in the United States, as required the U.S. Citizenship and Immigration Services.
- 12-hour shift work schedule
- Employer-paid medical contribution covers premiums for you and your family.
- Employer-paid dental contribution covers premiums for you and your family.
- Generous pension program (CalPERS retirement)
- Learn more about our benefits here (Download PDF reader).
E-VERIFY: The City of Alameda utilizes the Federal government's E-Verify program and new employees must provide documentation to establish both identity and work authorization, which includes showing a valid United States Social Security card at the time of hire (photocopies not accepted).
VETERAN'S PREFERENCE CREDIT: A job applicant qualifies as a veteran if honorably discharged from active military, reservist, or National Guard duty of at least 18 consecutive months within the past five (5) years of the date of application. In case of discharge attributable to service-connected injuries or illnesses, the 18 months active duty requirement need not be fulfilled. An applicant claiming veteran's preference credit must attach to their application, a legible copy of their DD-214 verifying the type of discharge and date(s) of active service. NO OTHER DOCUMENTATION WILL BE ACCEPTED.
AN EQUAL OPPORTUNITY EMPLOYER
The City of Alameda encourages minorities, women and the disabled to apply. It is the City's policy that all aspects of employment and promotion shall be without regard to sex, marital status or disability (except where dictated by requirements of the position), race, sexual orientation, political affiliation, religious creed, color, national origin or age. Qualified disabled persons must be able to perform the essential functions of the position with or without reasonable accommodations. No individual may pose a direct threat to the health or safety of himself/herself or other individuals in the workplace. Barring undue hardship, reasonable accommodations can be made in the application and examination process for disabled individuals or for religious reasons. Requests for reasonable accommodation should be made in advance to the Human Resources Department. Hearing Impaired TDD (510) 522-7538.
The information contained herein is subject to change and does not constitute either an expressed or implied contract.