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Manager 2 or Manager 1

NG Gilbert
Location: Muncie, IN US
Position Type: Full Time
Rqd Education: High School or Equivalent
Rqd Experience: 5+ years
Date Posted: October 20, 2020
Reference Code:

Overview

Since 1939, NG Gilbert Services has performed utility line clearance, line construction, rebuilds, upgrades, and maintenance services for utility companies throughout the U.S.

Whether clearing vegetation from rights of way, helping to restore power after storms, or performing line construction services, NG Gilbert Services plays a key role in keeping the power on nation-wide. We constantly strive to contribute to our clients’ success with a culture of excellence, safety, and continuous improvement.

NG Gilbert Services employs the most talented and safety-minded people to support the electric utility industry. We work with clients to develop a project pre-planning program to facilitate complete project awareness for all personnel and to meet all identified goals.

Position Description

The Manager 2 or Manager 1 oversees daily field operations to meet business goals by supervising and guiding a team of first-line managers.  The position maintains and reaches targets and goals for the assigned area, establishes and services the needs of existing customers, monitors team performance, motivates them to achieve objectives, and analyzes performance results.  The Manager 2 or Manager 1 is a second line manager and primary customer interface.

Responsibilities

Position Dimensions/Scope

  • Management Responsibility: $6.0 - $10.0 Million Annual Revenue
  • Direct Supervisory Responsibility:  4 - 5 General Foreperson
  • Indirect Supervisory Responsibility:
    • 70 - 125 FTEs
    • 25 - 30 Crews
  • Management Responsibility: $3.0 - $8.0 Million Annual Revenue
  • Direct Supervisory Responsibility:  3 - 4 General Foreperson
  • Indirect Supervisory Responsibility:
    • 52 - 69 FTEs
    • 20 - 24 Crews

Duties, Responsibilities and Accountabilities

Essential Functions:

  • Customer Service and Relations
    • Meets with client representatives frequently to discuss the status of work, to proactively identify and resolve problems and to assure that the client is kept knowledgeable about the status of the work
    • Attends customer meetings as Company representative
    • Manages customer complaint resolution process
    • Identifies potential sales opportunities and communicates the opportunities to senior management
    • Participates in sales calls and customer visits as assigned by supervisor and senior management
    • Maintains a working knowledge of client organizational structure and incentive structures, including structures for both peers and their superiors
    • Creates and maintains client service plans
  • Contract Management
    • Possesses thorough, complete knowledge and understanding of each contract, each subcontract, the contract drawings, specifications, and addenda
    • Ensures compliance with all customer contract terms and conditions, all specifications and all legal requirements
    • Negotiates with customers regarding changes, additions or variances in established contracts
    • Ensures all required permits or licenses have been obtained
    • Deals with individuals requiring information, such as agencies, department heads or corporate office
  • Human Resources, Supervision and Leadership
    • Directly supervise the activities of assigned General Foreperson through regular visits and group conference calls/meetings
    • In concert with senior management, establishes accountabilities and goals used for performance evaluation of subordinates
    • Participates in and encourages subordinates to seek out learning opportunities and professional development
    • Understands and effectively implements, oversees and monitors Company systems, policies, procedures, initiatives and strategies to improve operations and client outcomes
  • Production Planning and Scheduling
    • Develops and refines production requirements for assigned areas and to ensure that production work meets required dates
    • Continuously inspects and measures planned and completed work
    • Prepares and maintains production records
    • Looks ahead to proactively identifying issues that could lead to problems and facilitates solutions
    • Manages storm restoration activities and maintains storm rosters
  • Safety and Training
    • Actively promotes a safety culture; participates in Corporate safety program and monitors compliance
    • Supervises on the job training
    • Conducts incident investigations
    • Works with the corporate office to assess and settle legal and damage claims
  • Resource Management
    • Manages vehicle/equipment requests and vehicle/equipment transfers
    • Tracks inventory supplies to guard against loss and ensures supplies are ordered and delivered to meet schedules
    • Ensures equipment inspections, repairs, preventive maintenance, and purchasing policies are documented and followed in compliance with Company policies and procedures
    • Implements fleet and equipment strategies to ensure optimal use and compliance
    • Oversees local vendor management for vehicle and equipment maintenance and repair in compliance with Company policies and procedures
    • Ensures efficient sub-contractor management
  • Quality Control
    • Ensures high-quality work performed in assigned operations at all times
  • Administration
    • Keeps required records of activities and regularly reports to supervisor on issues, progress or delays and achievements
    • Regularly monitors Company telephone and email and maintains open and consistent communication with supervisor and corporate office
    • Oversees invoicing, including matching of timesheets to invoices, approving and submitting invoices and assigning job numbers
    • Reviews and approves bills, supply orders, and expense/credit card reports
    • Keeps cost records on work performed; controls costs of materials, equipment, and wages to ensure budgets are met; works with supervisor to determine whether shortfalls can be made up; implements improvement processes
    • Participates in monthly financial and job reviews
    • Surveys, researches, estimates and assembles bid projects for review and submission; participates in bid review meetings and conference calls
    • Works with supervisor and senior management to establish pricing for renewal

Secondary Duties:

  • Reports to work outside of regular work hours for emergency operations
  • May be assigned to perform the duties and functions of a direct supervisor or subordinate employee when that person is absent
  • Performs other duties as assigned

Qualifications

What You’ll Bring to the Team

  • High School graduate or equivalent
  • Five (5) years of directly related experience as a first-line Field Manager/Group Leader or three (3) years of experience as a General Foreperson
  • Licensed Pesticide/Herbicide Applicator with an R/W subclass (in State of employment)
  • Certified Tree Worker or Certified Arborist status from the International Society of Arboriculture
  • Valid Driver’s License in State of residence
  • Driving record meeting Company’s standards for employment
  • Qualified to obtain and maintain DOT Medical Certification
  • Must be able to meet all physical requirements of the position
  • Pass all drug and alcohol screens as required by Company policy and, if applicable, required by DOT regulations
  • Be at least 18 years of age, or 21 if CDL is required
  • Legally authorized to work in the United States

Preferred:

  • Associates Degree in Forestry, Business Management or equivalent discipline
  • Commercial Driver’s License (Class B minimum)
  • Conversational knowledge of the Spanish language
  • CPR/First Aid Instructor Certification

Why Townsend?

Townsend’s number one core value is Safety; we operate a strict Drug Free workplace. A condition of employment is passing a drug screening and routine background checks. Vehicle operators will be required to have and maintain safe driving records and licenses.

Our Goal is to assure that all employees work safely and return home safely to their families every day.

Competitive Benefits + Compensation

Townsend and its family of companies are committed to employees, their development and their well-being. Townsend offers full-time employees with a variety of voluntary benefit plans.

  • Competitive Compensation
  • Paid Time Off to balance Work and Family
  • Health Care
  • Vision Care
  • Dental Care
  • Short and Long Term Disability
  • 401K Plan
  • Life Insurance

These benefits help employees and their families to maintain a high quality of life, both professionally and personally.

The Townsend Corporation and its family of companies are equal opportunity/affirmative action employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status or any other characteristic protected by law.