What Makes a Good Utility Self-service Portal?
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- Jan 25, 2019 4:15 pm GMTJan 25, 2019 4:17 pm GMT
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In recent years, customers have come to expect a new level of service from all companies they do business with, including electric utilities. There are many things utilities can do to upgrade the service they provide, and one of them is offering a robust self-service portal. Doing so meets customers’ increasing demand for self-service options. But, a bad implementation is worse than none at all, so utilities should consider the following factors before moving forward.
First and foremost, a utility self-service portal should enable customers to perform critical functions from both web and mobile platforms: