Utilities Should Consider These 3 Areas When Upgrading CX
image credit: ID 100906664 © Siri Wannapat | Dreamstime.com
- Dec 7, 2018 11:48 pm GMTDec 7, 2018 11:42 pm GMT
- 2067 views
Energy utilities haven’t historically gotten high marks for their customer-friendly approach. They’ve been criticized for limited service hours, convoluted websites, unfriendly representatives, a lack of digital communication alternatives, and much more.
But, as consumers increasingly experience customer-centric service from other companies they do business with, they expect the same from their utilities. Things like ease of paying bills and resolving issues, proactive communication, and convenient digitized solutions are part of their daily commercial interactions, and they expect the same from every entity they patronize.