For Utilities, Customer Relationships Are More Important Than Ever
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- Jul 26, 2018 9:27 pm GMTJul 26, 2018 9:27 pm GMT
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Utilities are at a crossroads. While facing the necessity to incorporate more digital components into their every-day operations, they’re also navigating customers’ demands for more digital ways to communicate. Further, utilities are seeing an increasing number of customers able to generate some or all of their own energy, with the potential to drop the utility entirely. And, customers within all industries now expect a higher level of customer service and company engagement across the board. All these factors and more have put utilities in the position of placing customers at the forefront of their planning. Here’s how they’re doing it.