Time Of Use Rate Transition Best Practices
- Apr 20, 2020 3:56 pm GMT
If your utility does not yet provide TOU rates or only offers them on a limited basis, chances are that will change very soon.
“About half of U.S. investor-owned utilities have optional time varying rates for residential customers. New programs are being tested or talked about in at least ten states…” - utilitydive.com
Implementing Time-of-Use rates introduces new and unique challenges affecting several utility functions including finance, regulatory, rates, customer engagement, billing and customer service. This discussion does not attempt to cover every challenge encountered during TOU rate transitions, instead focusing on some of the most prominent challenges within the Utility Product Lifecyle Management process.
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