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Allan Drury's picture
Media Relations manager Con Edison

Allan Drury joined Con Edison in May 2009 as a Media Relations spokesman. Working in New York City, the media capital of the world, he speaks daily with reporters from local and national...

  • Member since 2016
  • 72 items added with 55,805 views
  • Jun 11, 2020

NEW YORK – Con Edison crews have been working throughout this health crisis responding to emergency calls, performing safety-related inspections, addressing customer issues, providing power to new medical facilities, and conducting the critical work needed to prepare and protect the grid for the stresses of summer.

Consistent with customer preferences prioritizing the health and safety of the public and its workforce, Con Edison will incrementally resume the work that was put on pause in response to the rapid spread of the pandemic.

Beginning with work that requires little-to-no interaction with customers, crews will resume gas main replacement and service work, reading meters and installing smart meters on the exterior of buildings or in public areas such as common basements. Con Edison crews and contractors will observe Centers for Disease Control and Prevention, state and city health guidelines.

Customers will receive advance notification of planned work and have the option of rescheduling it if they prefer.

The company has invested $1.3 billion in its electric-delivery systems to keep service reliable this summer and added new technologies to build a clean energy future.

Like so many New Yorkers, more than 9,000 Con Edison employees have made the transition to work from home to serve customers. The company is proud to have been able to meet the energy needs of its customers seamlessly through this pandemic.

Con Edison will resume important customer-focused services, including walk-in service centers and energy efficiency visits to homes and businesses, as circumstances allow in the coming months.

Customers can manage their accounts online and learn more about payment plans and options. Customers can also find great energy savings tips on the Con Edison website or by listening to its new podcast, “Easy Tips on How to Save Energy at Home This Summer.”

Customers are urged to remain aware of scammers who are:

  • Visiting, e-mailing, or calling about outstanding bills or disconnecting service.

Con Edison is not going to shut off your gas or electric service now even if you can’t pay your bill.

  • Asking for money for "new meters because of coronavirus.” It’s bogus. Con Edison doesn’t charge customers to install smart meters.
  • Asking for payment by pre-paid card, cash apps such as Venmo, or bitcoin.

Con Edison does not accept these payment methods.

Con Edison crews will only enter your home or business for emergencies, safety reasons and upon your request for critical issues, including turning on service. If someone claims to be from Con Edison, call 1-800-75-CONED (1-800-752-6633) and check the employee’s name and ID.

Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation’s largest investor-owned energy companies, with approximately $13 billion in annual revenues and $59 billion in assets. The utility delivers electricity, natural gas and steam to 3.4 million customers in New York City and Westchester County, N.Y. For financial, operations and customer service information, visit

Image: Customer communication with energy saving tips

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Matt Chester's picture
Matt Chester on Jun 11, 2020

Customers will receive advance notification of planned work and have the option of rescheduling it if they prefer.

Great to see this for customers that may not yet feel comfortable interacting with outside workers if they are in vulnerable populations

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