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EnergyBiz® Network

The EnergyBiz® Network brings together the insights and experience of business, management and operations professionals who run utilities. The Groups in this network are focused on all aspects of running a modern electric utility as well as strategic and industry-wide topics.

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Customer Care: Digital Experience

Post - Customer Care Group -

Energy industry has been focusing on utility related services and not on customer care. Customer care was not the important initiative till recently as customers did not have to choose a utility company.  Energy industry is the underperforming..

Personalized Customer Service & Data Management Drive Utility’s New Business Installation On-Time Start Rates to 90%

Post - Agile Sourcing Partners -

By leveraging our business process optimization (BPO) experience and digital transformation tools, Agile designed a customer-centric solution that improved customers' experiences and new business on-time installation rates to 90% for a large gas..

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