Utility Field Service Management Best Practices
- Mar 4, 2021 11:23 am GMTMar 3, 2021 10:18 pm GMT
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Energy company field service has always been challenging because it has so many moving parts: taking a call, collecting equipment, tracking assets, dispatching technicians, completing the work, and gathering customer input. The pandemic exacerbated such hurdles, so here are some tips to reduce the process’ friction.
Time for a System Upgrade
Many utilities dispatch operations have been running in largely the same manner for years, even decades. They have a centralized source to place personnel, manage parts, submit reports, and receive customer feedback, but in many cases, the business processes are based on Old School technology, like stand-alone spreadsheets, paper, and even sticky notes. Such an approach is no longer feasible for a variety of reasons, including pandemic social distancing mandates.