Using real-time data analytics to increase productivity and the cost efficiency of enterprise mobile devices
- Dec 10, 2020 9:54 am GMT
As more and more field service companies across different industries embark upon their journeys towards digital transformation, one of the key solutions powering the process has been the adoption of mobile devices. The benefits mobility offers enterprises are numerous. Mobile devices extend employee capabilities beyond the confines of the office via remote working while also providing access to key business applications needed for field workers to perform their jobs. Almost every single business today has either already integrated, or plans to integrate mobile devices into their IT systems to optimise business processes, streamline workflows and increase workforce productivity.
However, one area where many organisations are struggling is the management of these devices. According to our recent research report, despite the critical reliance companies and workers have on mobile devices and tablets, there has been a 16% rise this year in the number of problems and issues reported by employees across Europe and North America who depend on their mobile device to do their job. In the same report, 67% of these workers reported having at least one mobile issue per month that prevents them from doing their job and, crucially, only 15% of these issues were ever actually reported to IT.
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