Drive customer engagement with DER
- Oct 19, 2020 11:00 pm GMT
This item is part of the Special Issue - 2020-10 - Distributed Energy Resources, click here for more
The utility of the future is a software-as-a-service Managed Energy Provider expert in the transport of electrons. The NextGen utility integrates with the Distributed Energy Resource (DER) ecosystem to empower utilities and customers to seamlessly optimize prosumer energy services. But in order for these tools to work correctly, the NextGen utility must engage its customers by delivering personal, branded communications across components, programs, and even channels. To gain the complete benefit of DER, customers must convey, with some granularity, their energy requirements to the utility and DER Management System (DERMS). During these disruptive times comes uncertain customer behaviors and it has never been more important to recalibrate models and include customers in energy planning. Frictionless mobile communications offer customers the ability to instantly express their resource needs, thereby improving the detail with which the utility balances the load. In order to offer these services, utilities, as their trusted energy advisor, must now engage and communicate with their customers.
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