Data Intelligence Is Creating Real Progress in the Utility Sector
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- Dec 4, 2020 5:45 pm GMTDec 9, 2020 5:42 pm GMT
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This item is part of the Special Issue - 2020-12 - Data Analytics & Intelligence, click here for more
The utility industry has felt pressure to undergo a digital transformation for a long time now, and with the recent COVID-19 pandemic, it only became more apparent. Why though, is it so important? In the end, there are multiple goals enterprise management wants to reach: to enhance the customer experience for their users, to create a more comfortable workplace for staff, and to achieve the ideal revenue flow. All of them can be achieved with help of technology.
Recent events have woken everyone up to the need for resilience in the time of emergency. Automation, remote access technology, collaboration platforms help businesses become more flexible and better adjusted for whatever disruptions may come. That is why a lot of companies started to focus on adopting the appropriate software and building their infrastructure accordingly. However, many miss one of the most important elements — to get real value out of digital transformation, one needs to know the exact points of its application.