Build vs Buy: Where Utilities Should Dedicate Resources for Enterprise Integrations
- Sep 24, 2020 5:40 pm GMT
This item is part of the Special Issue - 2020-10 - Advances in Utility Digitalization, click here for more
In recent years, the utility sector has experienced an evolution as new technologies make way for digital transformation; with the goal of fostering innovation, improving customer engagement, and streamlining processes. This has increased the demand for utilities to add new integrations into their service offerings. Utilities are faced with building and maintaining integrations using a combination of in-house developed and best-of-breed products or to invest in an out-of-the-box iPaaS solution.
While developing an in-house integration may seem like the most direct way to solve this specific business challenge, it can result in lengthy turnaround times, high legacy costs, and a significant amount of specialized resources. Alternately, many utilities may struggle to find an off-the-shelf iPaaS solution that adequately meets their needs.
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