Texas energy crisis: 3 ways utilities can safeguard satisfaction post-winter blackout
- Feb 24, 2021 4:53 pm GMT
Consumers expect more from their energy utilities. The sector, unfortunately, keeps letting them down.
Overall customer satisfaction declined for the second straight year, dropping 1.5% to a score of 72.1 (out of 100), per the American Customer Satisfaction Index’s (ACSI) most recent Energy Utilities Report. Neither natural gas (down 3% to 76) nor electric service (down 1% to 71) is meeting customers’ expectations.
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