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Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
Question
In recognition of February 9 being Safer Internet Day, what are you doing to ensure customers are able to access necessary web tools safely while fighting against potential scams?
- Feb 8, 2021 3:42 pm GMT
February 9th is recognized as Safer Internet Day in the United States this year.
Protecting customers from potential risks online-- whether from phishing, viruses, privacy breaches, and other cyber threats-- is incredibly important for utility organizations, especially as they retain a level of trust from customers that many other types of businesses don't enjoy.
To ensure your customers are able to access web portals and apps safely, they can fight against phishing or other scams, etc., what are you doing? Do you have educational outreach? Resources readily available to customers?
Let's highlight Safer Internet Day with a discussion on how to best enable a safe internet experience for utility customers.
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