Hijacking customers from another company is one way to increase your customer base. Should the city be allowed to claim all customers from a public utility in exchange for compensation? How will it impact customers? “The City of North Little Rock has identified a recently annexed area that is currently served by Entergy Arkansas where it would like the North Little Rock Electric Department to provide electric utility service,” said Brandi Hinkle, a spokeswoman for Entergy Arkansas. The Electric Department is a major revenue generator for the city.