Caring for the most vulnerable customers in 2021 and beyond
- Jul 28, 2021 12:58 am GMT
This item is part of the Special Issue - 2021-07 - Utility Customer Care, click here for more
Utilities have long been on the forefront of providing and facilitating assistance to help the most vulnerable and economically at-risk segments of the population manage the cost of energy. Over time utilities have built programs, capabilities, and partnerships with government agencies and community organizations to meet this goal.
A confluence of factors has put that model to the test.
First among these is (of course) the COVID-19 pandemic which, well into its second year, continues to threaten the health and economic viability of the population and business community. We are all well aware that this has put great pressure on vulnerable segments of the population and small businesses. As of March of this year it was estimated that up to 37 million customers – or nearly 1/3 of all households – are dealing with overdue electric bills.
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.