3 Ways A.I. is Crisis-Proofing Utility Customer Data in 2020
- Sep 21, 2020 8:04 pm GMT
This item is part of the Advances in Utility Digitalization - Fall 2020 SPECIAL ISSUE, click here for more
Customer engagement is a top priority for utilities this year, given the pandemic and current economic conditions. With so many people facing hardship, utilities have embraced new technologies like artificial intelligence to support their crisis management efforts. With the help of A.I., we are seeing utilities weather COVID-19 by:
reaching customers in crisis quickly and effectively,
enrolling customers into programs that keep them out of delinquency and avoid shut-offs,
recouping lost revenue,
generating new streams of cash flow,
staying relevant despite shifting customer needs, and
remaining competitive against other available power sources.
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