This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.

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Top Group Members

John — 60 posts

President, Egan Energy Communications

Karen — 45 posts

Freelance Business Writer, Final Draft Communications, LLC

Patty — 24 posts

President & CEO, Smart Energy Consumer Collaborative (SECC)

Rafael — 18 posts

Consultant energy affairs, Self employed

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Libby joined 1 hour ago

Co-founder, SmartMeasures

bart joined 18 hours ago

VP, Itineris

Chetna joined 1 day ago

Senior Manager, Southern California Edison

Kirk joined 5 days ago

Business Owner, Barrier Pest Control

Dana joined 6 days ago

Talent Acquisition Partner, Itineris

Gargi joined 1 week ago

Research Scholar, PDPU

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Shared Link - Customer Care Group - Oct 16, 2020

Oh nuts! Squirrels cause power problems for Wellington residents

These kinds of stories crop up now and then -- and tend to be well-read because they're interesting "slices of life." If this kind of thing is happening to your utility and the local media wants to cover it, feel free to talk about it. It..

chroniclet.com

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Post - Customer Care Group - Oct 15, 2020

Customer Care Roundup: Recent Must-Read Posts From Fellow Community Members

Recently, utility professionals have been thinking about how they and their customers relate to each other. It’s a topic well worth considering, given how customer demands and other dynamics have forced utilities to become more customer-centric.

Freelance Business Writer, Final Draft Communications, LLC

Post - Customer Care Group - Oct 14, 2020

An opportunity for business development: "ranking"

Metrics associated to energy costs are a great way to help companies and institutions know how they are doin!

Consultant energy affairs, Self employed

Post - Customer Care Group - Oct 8, 2020

Public Power: An American Tradition that Works

This week, the

CEO, American Public Power Association

Happy Public Power Week to you, Joy! And when times are tough—like during a pandemic or in the wake of a major storm—public power utilities have shown time and time again that they are willing and able to step up to keep the lights on… or to get them back on safely and quickly.

Happy Public Power Week! Here's is to all of the utilities that work hard to serve their customers every day!

With more than 2,000 community owned utilities, 50 million people served, and 93,000 people employed. Public Power . . . is truely an American tradition that works. Happy Public Power Week!

Post - Customer Care Group - Oct 8, 2020

Con Edison O&R Workers Helping Restore To Albany Area Customers Affected by Storm

Con Edison of New York and Orange and Rockland Utilities are sending 76 workers to the Albany area to help National Grid crews restore electric service to customers affected by yesterday’s storm.

Media Relations manager, Con Edison

Post - Customer Care Group - Oct 7, 2020

Could Utilities Sell Customer Data?

By mid-April, at the height of the pandemic, America’s airlines faced a big problem: They needed money, and fast. Flight traffic was down almost 100% and the coffers were drying up. The usual moves airlines pull in hard times (leveraging planes..

Small Business Owner, Self-employed

Henry - what if the customers gave their permission. In other words the utilities could have some sort of question with their bill pay that asks them if they are open to having their information shared with xyz?

I think that would help mitigate some sort of backlash, but not completely. People so often sign things without understanding the implications of the contract, many not even taking time to read the contract itself. That fact doesn't keep those same people from getting angry and feeling mislead when they find out what they gave away.

Post - Customer Care Group - Oct 6, 2020

Your Utility Needs to Accentuate the Positive

The media is going to focus on bad news more than good, so if your utility's been on the receiving end of negative coverage, you should fight back by touting the positive things you do -- and there are more than you think. Don't let others define..

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

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Oct 19, 2020

News

ELECTRICITY PRICES FALL AND COVID SPIKES RESIDENTIAL DEMAND

The following information was released by the Australian Competition and Consumer Commission (ACCC): Electricity prices paid by many residential and small business customers in New South Wales, South Australia, South East...

Oct 14, 2020

News

New energy laboratory to reduce bill complaints by 50%–PURC

Executive Secretary of the PURC, Mami Dufie Ofori and Managing Director of Alpha TND Limited, Bachchoo Singh The Public Utilities Regulatory Commission (PURC) is optimistic its newly inaugurated Energy Laboratory system set...

Oct 9, 2020

News

Sierra Club: Municipal Leaders, Residents, Environmental and Consumer Advocates Raise Concerns at Hearing on Proposed MGE Fees

MADISON, Wisconsin, Oct. 9 -- The Sierra Club issued the following news release on Oct. 8:Advocates and concerned residents testified today before the Wisconsin Public Service Commission (PSC) to raise serious objections to...

Oct 9, 2020

News

Florida PSC Issues Order Approving Stipulation and Settlement Agreement Involving Gulf Power

TALLAHASSEE, Florida, Oct. 9 -- The Florida Public Service Commission issued the following order approving stipulation and settlement agreement (DOCKET NO. 20190038-EI; ORDER NO. PSC-2020-0349-S-EI): In re: Petition for...

Oct 8, 2020

News

Chesapeake Utilities Corporation Urges Customers, if Needed, to Establish Payment Plans and Secure Energy Assistance

DOVER, Del., Oct. 8, 2020 /PRNewswire/ -- Chesapeake Utilities Corporation (NYSE: CPK) recognizes the financial impact that the COVID-19 pandemic may have had on customers. As a result, the Company is advising customers to...

Oct 7, 2020

News

West Virginia PSC Issues Final Commission Order Involving Appalachian Power

CHARLESTON, West Virginia, Oct. 7 -- The Public Service Commission of West Virginia issued the following final commission order (Case No. 20-0551-E-P):APPALACHIAN POWER COMPANY Petition for certification of revenue deficiency...

Oct 5, 2020

News

AM Conservation Group Launches KitPick™, a Dynamic Kit-Ordering Portal That Personalizes the Customer Experience

KitPick™ offers a touch-free program design that offers customized kits filled with energy- and water-saving products for customers and verifiable savings for utilities.

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Top Group Members

John — 60 posts

Karen — 45 posts

Patty — 24 posts

Rafael — 18 posts

Ann — 13 posts

Rob — 12 posts

Newest Members of Group

Libby joined 1 hour ago

bart joined 18 hours ago

Chetna joined 1 day ago

Kirk joined 5 days ago

Dana joined 6 days ago

Gargi joined 1 week ago

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