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John — 49 posts

President, Egan Energy Communications

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Freelance Business Writer, Final Draft Communications, LLC

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President & CEO, Smart Energy Consumer Collaborative (SECC)

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Matt — 11 posts

Energy Analyst, Chester Energy and Policy

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Client Engagement Specialist, KSV

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Post - Customer Care Group - Mar 27, 2020

EV Charging Enables Stronger Customer Engagement

With EV charging, utilities can reset customer engagement – especially as owning and driving a car has much more emotional appeal than other uses of electricity like, say, hot water to clean dishes.

Executive Advisor, Private Practice

Post - Customer Care Group - Mar 27, 2020

Can Price Transparency Improve Customer Satisfaction for Utilities?

“Transparency in business is when a brand maintains open, honest, and accessible communications and relationships with internal and external stakeholders.” – adroll.com

VP Sales, GridX

For this being a debate for a particular utility, the only real question I have is: would the transparency hurt customer satisfaction? Probably not. And if the answer is yes, then that's probably more an underlying issue with the rate structure than the fact that they're being transparent about it..

Post - Customer Care Group - Mar 26, 2020

KUA Offers Tips to Reduce Household Energy Use During COVID-19 Pandemic

With more people remaining at home for extended periods of time because of the coronavirus outbreak, households may see an unexpected increase in their monthly energy usage. KUA provides these helpful room-by-room tips to reduce home energy costs.

Director of Corporate Communications, Kissimmee Utility Authority

Great tips, Chris. How, however, do you reccomend utilities get this information to their customers? It's always seemed to me that the public's general disinterest in electricity (except during blackouts) makes such educational iniatives particularly challenging.

Post - Customer Care Group - Mar 26, 2020

How Utilities can better serve Commercial and Industrial Customers during the COVID-19 Crisis

Load profiles for C&I customers have changed drastically in recent weeks. Utility Dive reports that Italy’s peak demand has reduced 19 – 20%, due to large-scale restaurant, entertainment, office tower, and factory shut-downs. In contrast, es

VP Sales, GridX

Post - Customer Care Group - Mar 25, 2020

KUA Launches New Online Customer Portal

Customers of Kissimmee Utility Authority are now able to more easily access their accounts through a newly developed, mobile-friendly account management portal.

Director of Corporate Communications, Kissimmee Utility Authority

Great to see that mobile accessibility is included here-- really shows a recognition of the different types of customers and their unique needs

Shared Link - Customer Care Group - Mar 25, 2020

Entergy establishes fund for households affected by COVID-19

Appreciate everything utilities are doing to assist people. From working endless hours to caring for their own families, I applaud you.

katv.com

Content Manager | Editor | Webinar Producer, Energy Central

Post - Customer Care Group - Mar 24, 2020

Potential COVID-19 Economic & resulting Utility Customer Engagement Challenges

VP Sales, GridX

Thought provoking article Rob. What strikes me is that utilities can help in many ways but it is a well thought out combination that will help customers the most in these difficult times. What do I mean by this? Disconnections - curtailing disconnections will help customers unable to pay their bills from losing their service in these difficult times.

Great post Rob, thanks for sharing. I agree with James as well. Utilities/regulators are doing a great job, as always, taking care of their customers in the face of adversity and challenges with payment for service. I believe utilities are doing all they can with the technologies and resources they have in place today (curtailing disconnections for non-pay and payment arrangements). ...

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Feb 25, 2020

News

EC Infosystems Announces Fourth Annual User Conference at Four Seasons Orlando in February 2021

UNIONDALE, N.Y. – February 25, 2020 – EC Infosystems, a leader in Electronic Data Interchange (EDI) and Billing/Customer Information Solutions (CIS) for companies in the deregulated energy industry, has announced their annual...

Feb 20, 2020

News

BGE named Business Customer Champion in national study of utility customer engagement

BALTIMORE - BGE has been recognized for best in class business customer engagement in the leading study of utility industry brand health and business customer experience released by Escalent, a top human behavior and...

Jan 24, 2020

News

Dominion Energy South Carolina Offers Tips to Help Customers During Colder Months

CAYCE, South Carolina, Jan. 24 -- Dominion Energy, a part of the South Carolina Electric & Gas Co., a subsidiary of SCANA Corp., issued the following news release:Unseasonably warm days that quickly turn to freezing...

Jan 23, 2020

News

Power TakeOff, in Association With ComEd, Wins the MEEA Inspiring Efficiency Award for Innovation

The Midwest Energy Efficiency Alliance (MEEA) has awarded its 2020 Inspiring Efficiency Innovation Award to ComEd. As the program creator and manager, Power TakeOff first launched the Virtual Commissioning (VCx™) Program in...

Jan 7, 2020

News

Innowatts Integrates With EC Infosystems to Extend Offerings Across Energy Markets

Energy analytics pioneer, Innowatts, announced today that it has entered into an integration agreement with EC Infosystems (ECI), the largest and most widely used electronic data interchange (EDI) and Billing/CIS service...

Dec 26, 2019

News

Customer Experience Trends In The Energy Industry

The pressure is definitely on for utility companies to reinvent themselves and delight their customers with new products, digital communications and personalized experiences....

Dec 24, 2019

News

PNM provides tips to keep your electric bill on Santa's nice list

Dec. 23--ALBUQUERQUE, N.M. -- Between holiday decorations, hosting parties, house guests, and more time at home away from work, energy bills can increase during the holiday season. To keep your PNM bill on Santa's nice list...

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Top Group Members

John — 49 posts

Karen — 34 posts

Patty — 18 posts

Ann — 13 posts

Matt — 11 posts

Noelle — 7 posts

Newest Members of Group

Benoit joined 2 days ago

Mark joined 2 days ago

Todor joined 3 days ago

Schafer joined 3 days ago

Rohit joined 4 days ago

Eric joined 5 days ago

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