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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Top Group Members

John Egan's picture

John — 66 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 49 posts

Freelance Business Writer, Final Draft Communications, LLC

Rafael Herzberg's picture

Rafael — 29 posts

Consultant energy affairs, Self employed

Patty Durand's picture

Patty — 27 posts

President, Cool Planet Solutions LLC

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Teresa Waugh's picture

Teresa joined 1 day ago

Chief Public Affairs Officer, Western Area Power Administration

Austen Macalus's picture

Austen joined 1 day ago

Media Relations Specialist, Walker Sands

Kevin Malloy's picture

Kevin joined 1 day ago

VP Customer Solutions, Anterix

Tomer Tamarkin's picture

Tomer joined 2 days ago

President, EnergyCite, Coirp

christian serge's picture

christian joined 3 days ago

special projects director, eneo

Nils Frenkel's picture

Nils joined 1 week ago

Vice President, Apogee Interactive

Customer Care Group Member Posts

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Shirley Rivera's picture
Principal Consultant
Resource Catalysts (R|CAT)

Member since 2020

asked a question in Customer Care Group
Principal Consultant, Resource Catalysts (R|CAT)

How can community or consumer choice programs better understand and align with the priorities in social/environmental justice communities?

How can community or consumer choice programs better understand and align with the priorities in social/environmental justice communities, where the programs are responsive to communities' local needs and circumstances rather than a..
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Post - Customer Care Group -
Utilities (and ever other business and organization in the world) likes to pitch the media about awards and honors received. The problem is, the media generally doesn't care. Unless the award is a huge one, don't expect much interest from the press.
Matt Chester's picture
Energy Analyst
Chester Energy and Policy

Member since 2018

asked a question in Energy Central
Energy Analyst, Energy Central

What have you learned about your customers in the past year that you didn't know before?

The official 'Get to Know Your Customers Day' is recognized the third Thursday of every month, which happens to be today!
(more)
Post - Customer Care Group -
Utilities have large complex billing and customer care, and customer service systems. The cloud offers them the opportunity to lower costs and improve service, but the technology has splintered as it evolved. Consequently, energy companies now..

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