Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
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Your Utility Should Closely Watch and Respond to Legislative Activity
Legislatures across the country are meeting or will do so soon. Utilities may have lobbyists to protect their interests, but your...
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John — 85 posts
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SVP Products, Ibex Digital
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Formerly Mission and Brand Manager, KSV
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Vice President, TTEC
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Account Manager - Business Customer Relations, Madison Gas & Electric
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Customer Care Group Member Posts
See More Member PostsLead, follow or get out of my way!
What's your posture?
Your Utility Should Closely Watch and Respond to Legislative Activity
Legislatures across the country are meeting or will do so soon. Utilities may have lobbyists to protect their interests, but your public relations team should play a role in dealing with legislation that might prove detrimental.
Electric utility rate reform back on General Assembly agenda - Virginia Mercury
With the start of the news year, most states prepare for legislative sessions, which means utilities need to be on high alert. As this article from Virginia shows, legislators there are looking to change regulations on utilities. Of course,.. www.virginiamercury.com
5 Tips for Communicating with LMI Customers
The cost of energy is rising, along with the price of everything else. After three years of economic ups and downs in the wake of the coronavirus pandemic, utilities may find that more customers than ever are in need of energy assistance programs..
The Op-Ed Page and Your Utility
Landing media coverage is no easy task, but when you're struggling to land positive coverage, don't overlook local editorial pages; op-eds tend to be in demand.
January 19 is 'Get to Know Your Customers Day.' What has your organization learned about its customers that allows you to better serve them?
In recognition of January 19, 2023, being deemed 'Get to Know Your Customers Day.' In recognition, Energy Central is asking utilities to chime in: using new technologies and programs, or even old-school methods like traditional surveys and..
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What Do Consumers Think About Their Electric Bills?
For many consumers, the monthly electric bill is the primary – or only – routine touchpoint with their electricity providers. Given this significant role in the utility-customer relationship, how do residential customers truly feel about their..
Customer Care Group Industry News
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Software enabling smart metering of wheeled electricity
George Municipality is the first electricity provider in the country to pilot the software, which automates the reading, processing and billing of electricity smart meter data. “The need for this software pilot became evident...
Power game changes
Power game changes Treasury allows Cape Town to buy electricity from homes, businesses Cape Town changes power game In a potentially game-changing move, the National Treasury has allowed the City of Cape Town to buy privately...
In Exclusive Interview, CEO Astrid Atkinson Previews with Energy Central the Evolving Relationship Between Utilities & Customers that Will Center on Camus Energy's DISTRIBUTECH Conversations
At next month’s DISTRIBUTECH conference, Astrid Atkinson, CEO and Co-Founder of Camus Energy, will join utility leaders from PPL Electric, Vermont Electric Cooperative, and the former CEO of Australia’s market operator for a...
How has RG&E responded to billing complaints?
Attempting to answer the flood of complaints over billing, Rochester Gas and Electric Corp. said it has taken these measures: Hired more than 120 new customer service employees last year. Is hiring more than 100 new customer...
Kentucky PSC Issues Order Involving Tavonna Latrease Johnson Vs. Louisville Gas and Electric
FRANKFORT, Kentucky, Jan. 19 (TNSsro) -- The Kentucky Public Service Commission issued the following order (Case No. 2022-00202):* * *In the Matter of: Tavonna Latrease Johnson Complainant V. Louisville Gas And Electric...
More Electric Vehicles Could Mean A Strain On The Canadian Electrical Grid
The increased adoption of electric vehicles (EVs) in Canada has the potential to put a significant load on the electric grid. As more and more make the switch to EVs, the demand for electricity is likely to increase, putting...
K-Electric Comes Under Fire For Misrepresenting Financial Information
Pakistan, Jan. 19 -- Recently, K-Electric found itself in the middle of another controversy and this time around, it wasn't regarding its sale or extended hours of load-shedding, but for a rather unique instance, where one of...
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