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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Top Group Members

John Egan's picture

John — 67 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 50 posts

Freelance Business Writer, Final Draft Communications, LLC

Rafael Herzberg's picture

Rafael — 29 posts

Consultant energy affairs, Self employed

Patty Durand's picture

Patty — 27 posts

President, Cool Planet Solutions LLC

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Norbert Vasen's picture

Norbert joined 1 day ago

CEO, Birdseye Energy Consulting GmbH

Julie Ryan's picture

Julie joined 1 day ago

Managing Partner, Aether Advisors LLC

Noah Odion's picture

Noah joined 1 day ago

Student, Middle East Technical University, Northern Cyprus.

Lori Lee's picture

Lori joined 1 day ago

Program Manager, LADWP

Felicity Morris's picture

Felicity joined 2 days ago

Manager, BP

Christina Corcoran's picture

Christina joined 3 days ago

COO & Partner, Appos Advisors

Customer Care Group Member Posts

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Post - Energy Central -
The relationship between utility and customer is becoming more engaging and direct than ever before. Gone are the days where the only times a customer interacted with their utility were during two unsavory events: paying the monthly bill and..
Post - Customer Care Group -
Nowadays, utilities have a large and growing number of channels and systems that provide them with many customers interaction touchpoints. To be effective, these systems have to operate in harmony, a goal that to date has eluded most energy..
Presentation - Energy Central -
On-Demand - Energy Central PowerTalks are informative sessions presented by a thought leader in the power industry.  This PowerTalk on "Customer Experience Pyramid… Helping Utilities Find Love & Money" will be a fun & informative session..
Post - Customer Care Group -
Among policymakers, there’s a lot more talk about energy infrastructure these days, following the catastrophic Texas power blackouts and the Biden administration’s $2.25-trillion infrastructure plan. That means rate cases and rate case...
EC PowerSession Moderator's picture
Voices of The Community
Energy Central

Member since 2020

asked a question in Customer Care Group
Voices of The Community, Energy Central

Do you think that there will increasingly be non-utility disintermediaries (maybe Amazon? Apple?) that target beyond the meter revenue opportunities, particularly in light of FERC's recent Order 2222?

Special Note: This question was posed during a recent Energy Central PowerSession: Maximizing Beyond-the-Meter Revenue Opportunities
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