This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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John Egan's picture

John — 85 posts

President, Egan Energy Communications

Rafael Herzberg's picture

Rafael — 70 posts

Consultant energy affairs, Self employed

Karen Marcus's picture

Karen — 51 posts

Freelance Energy and Technology Researcher and Writer, Final Draft Communications, LLC

Mark Wilkinson's picture

Mark — 29 posts

SVP Products, Ibex Digital

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Ron Dutta's picture

Ron joined 1 week ago

Vice President, TTEC

Corey Posten's picture

Corey joined 1 week ago

Director of Sales, Copper Labs

Sabrina Oudin's picture

Sabrina joined 2 weeks ago

Market Strategy Manager, Recurve

Crystal Green's picture

Crystal joined 2 weeks ago

Associate Director Climate and Energy Equity, DNV Energy

Tim Walters's picture

Tim joined 2 weeks ago

Account Manager - Business Customer Relations, Madison Gas & Electric

robert linden's picture

robert joined 2 weeks ago

Director Partnerships, Onbe

Customer Care Group Member Posts

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Post - Customer Care Group -

Your Utility Should Closely Watch and Respond to Legislative Activity

Legislatures across the country are meeting or will do so soon. Utilities may have lobbyists to protect their interests, but your public relations team should play a role in dealing with legislation that might prove detrimental.

Post - Questline Digital -

5 Tips for Communicating with LMI Customers

The cost of energy is rising, along with the price of everything else. After three years of economic ups and downs in the wake of the coronavirus pandemic, utilities may find that more customers than ever are in need of energy assistance programs..

Post - Customer Care Group -

The Op-Ed Page and Your Utility

Landing media coverage is no easy task, but when you're struggling to land positive coverage, don't overlook local editorial pages; op-eds tend to be in demand.

Matt Chester's picture
Energy Analyst
Chester Energy and Policy

Member since 2018

 asked a question in Energy Central
Energy Analyst, Energy Central

January 19 is 'Get to Know Your Customers Day.' What has your organization learned about its customers that allows you to better serve them?

In recognition of January 19, 2023, being deemed 'Get to Know Your Customers Day.' In recognition, Energy Central is asking utilities to chime in: using new technologies and programs, or even old-school methods like traditional surveys and..


What Do Consumers Think About Their Electric Bills?

For many consumers, the monthly electric bill is the primary – or only – routine touchpoint with their electricity providers. Given this significant role in the utility-customer relationship, how do residential customers truly feel about their..

Customer Care Group Industry News

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Software enabling smart metering of wheeled electricity

George Municipality is the first electricity provider in the country to pilot the software, which automates the reading, processing and billing of electricity smart meter data. “The need for this software pilot became evident...

News -

More Electric Vehicles Could Mean A Strain On The Canadian Electrical Grid

The increased adoption of electric vehicles (EVs) in Canada has the potential to put a significant load on the electric grid. As more and more make the switch to EVs, the demand for electricity is likely to increase, putting...