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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 


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Top Group Members

John Egan's picture

John — 60 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 45 posts

Freelance Business Writer, Final Draft Communications, LLC

Patty Durand's picture

Patty — 24 posts

President & CEO, Smart Energy Consumer Collaborative (SECC)

Rafael Herzberg's picture

Rafael — 18 posts

Consultant energy affairs, Self employed

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Libby Dale's picture

Libby joined 1 hour ago

Co-founder, SmartMeasures

bart vermeulen's picture

bart joined 18 hours ago

VP, Itineris

Chetna Smith's picture

Chetna joined 1 day ago

Senior Manager, Southern California Edison

Kirk Dean's picture

Kirk joined 5 days ago

Business Owner, Barrier Pest Control

Dana Turner's picture

Dana joined 6 days ago

Talent Acquisition Partner, Itineris

Gargi Trivedi's picture

Gargi joined 1 week ago

Research Scholar, PDPU

Customer Care Group Member Posts

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Post - Customer Care Group -

Customer Care Roundup: Recent Must-Read Posts From Fellow Community Members

Recently, utility professionals have been thinking about how they and their customers relate to each other. It’s a topic well worth considering, given how customer demands and other dynamics have forced utilities to become more customer-centric.
Karen Marcus's picture
Freelance Business Writer
Final Draft Communications, LLC

Member since 2017

Freelance Business Writer, Final Draft Communications, LLC

Post - Customer Care Group -

Your Utility Needs to Accentuate the Positive

The media is going to focus on bad news more than good, so if your utility's been on the receiving end of negative coverage, you should fight back by touting the positive things you do -- and there are more than you think. Don't let others define..
Andy Gotlieb's picture
Managing Editor of a specialty publication, former public relations practitioner

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Customer Care Group Industry News

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