This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
Member since 2016
President, Egan Energy Communications
Freelance Researcher and Writer, Final Draft Communications, LLC
Consultant energy affairs, Self employed
Formerly Mission and Brand Manager, KSV
SVP Products, Ibex Digital
Individual Contributor, self
Energy Services Representative, New Ulm Public Utilities
Manager, Power System Operations, Eversource
Renewable Energy Program Manager, Tampa Electric Company
Energy and Utilities sector lead - UK, AWS
Sales Manager, Oracle
Industry Executive Advisor, Utilities, SAP
Researchers say consumer behavior hasn’t changed much on peak pricing. Instead they found that customers prefer simplicity to managing their own energy use. Would a monthly fixed rate on an 'all-you-can eat' pay plan work for utilities? How.. qz.com
Have smart home devices lived up to consumers' expectations? SECC's President & CEO Nathan Shannon looks at what current adopters and non-adopters think.
It's possible, perhaps likely, that at some point your utility will hire outside public relations counsel. An outside PR firm can be helpful, but choosing one can be a perilous process. Consider these steps before taking action.
The public is eager to adopt more renewable energy sources, but gaps remain in public understanding and misinformation is abundant. Energy providers must embrace the responsibility of helping customers understand the ongoing transition to..
Here's a story that shows that no good deed goes unpunished. A Missouri utility buys a wind farm to increase the amount of clean energy it produces, but voluntarily doesn't run it at night to protect bats and other birds from being killed. But.. www.newstribune.com
Hear case studies of major utilities on how access to intelligent customer data has improved IVR Identification and Self-Serve rates by double digits; and walk through an ROI on how small increases lead to large savings. Registration open. Join us!
Pitching an inside look at your utility, especially when it comes to storm response, is a good way to put the good work that you do in a favorable light. And the media tends to like "day in the life" stories, so pitching isn't always so difficult.
MEGA Plant Operator, Mc Bain Muyede explains how the plant works to Chipopoma Power Plant Operators By Chikondi Manjawira BLANTYRE-(MaraviPost)-Since his primary school days, John Silence always dreamt of bringing electricity...
K-Electric continues to leverage technology and digitisation in its business operations with a focus on enhancing customer experience and offering them greater convenience. Another milestone was achieved in this regard as KE...
Pakistan People's Party Vice President Senator Sherry Rehman on Wednesday slammed the National Electric Power Regulatory Authority (NEPRA) for sending excess bills to the consumers. 'It is shocking that power companies have...
ST. PETERSBURG, Fla., Sept. 1, 2021 /PRNewswire/ -- With rising summer temperatures threatening to cause even more financial hardship for people struggling to pay their energy bills, Duke Energy continues to support...
ANOTHER energy retailer is to increase its prices in a move that is set to mean a massive rise in the cost of heating and lighting homes this winter. Iberdrola is to increase its electricity and gas prices for households from...
WASHINGTON, Aug. 31, 2021 /PRNewswire/ -- SparkMeter, a provider of smart metering technology and grid analytics for developing markets, has been selected as prime contractor by the United States Trade and Development...
*NERC denies suspending eligible customer scheme Emmanuel Addeh The Nigerian power sector was thrown into confusion yesterday over conflicting information regarding a resolution by the Nigerian Electricity Regulatory...
