Skip to content
Part of EnergyBiz® Network »

Customer Care Group

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Trending Content

Top Group Members

John Egan's picture

John — 67 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 51 posts

Freelance Researcher and Writer, Final Draft Communications, LLC

Rafael Herzberg's picture

Rafael — 29 posts

Consultant energy affairs, Self employed

Patty Durand's picture

Patty — 27 posts

President, Cool Planet Solutions LLC

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Ritchie Mcilwain's picture

Ritchie joined 3 days ago

Land Management, Sator Solar UK

Irtaza Javed's picture

Irtaza joined 5 days ago

Analyst, Markets, IESO

Shirish Patil's picture

Shirish joined 6 days ago

Global Head Domain & Consulting, Wipro Technologies

Mukesh Kumar's picture

Mukesh joined 1 week ago

Delivery Project Executive, IBM

John Vidakovic's picture

John joined 1 week ago

Manager, Prosegur

Taiwo OYENIYI's picture

Taiwo joined 1 week ago

Energy Sales Coordinator, Ikeja Electric Plc

Customer Care Group Member Posts

See More Member Posts

Ask an Expert: How is the Western U.S. Drought Impacting the Power Grid?

Shared Link - Customer Care Group - Jun 11, 2021
The information contained in this is on the basic side, but it's a good way for utilities to explain how a chain reaction of events can lead to something like rate hikes or a chance in how electricity is generated. Local utilities might consider..
cnr.ncsu.edu
Andy Gotlieb's picture
Andy Gotlieb
Andy Gotlieb's picture
Andy Gotlieb
Managing Editor of a specialty publication, former public relations practitioner
Freelancer

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Comment
Brian Lindamood's picture
Brian Lindamood
Brian Lindamood's picture
Brian Lindamood
AVP, Marketing & Content Strategy
Questline Inc.

Member since 2020

asked a question in Customer Care Group on Jun 11, 2021
AVP, Marketing & Content Strategy, Questline Inc.

What are the current hurdles to EV adoption? Are customers' concerns evolving?

We're all familiar with the "classic" hurdles to residential EV adoption: range anxiety, public charging infrastructure, higher upfront purchase price. As the electric vehicle market matures, and with EVs in the headlines more than ever this..
(more)
Answer this Question
Anonymous picture
Private
asked a question in Customer Care Group on Jun 8, 2021

We are looking for some insight on how companies are addressing the pull between employees working from home vs optimized teamwork/productivity vs a positive customer experience.

Although many employees would like to stay at home, there has been some successes and some challenges regarding aligned communication and consistency of a positive customer experience.
(more)
4 AnswersAnswer this Question

High Bills and No Power? Get Ahead of Potential Energy Shortfalls

Post - Questline - Jun 9, 2021
As the first official day of summer draws near, many look forward to sunshine, vacations and picnics with the family. However, many others also look to summer with hesitation, fearing the continuation of extreme weather patterns.
Maureen Mierke's picture
Maureen Mierke
Maureen Mierke's picture
Maureen Mierke
Marketing Manager
Questline Inc.

Member since 2021

Marketing Manager, Questline Inc.

Comment (1)

When Should You Revamp Your Utility’s Website?

Post - Customer Care Group - Jun 7, 2021
Website are a useful tool for any business, but too many of them are of poor quality. Many are hard to navigate. Others look bad. Some are both. Take steps to make sure your utility's website is actually useful.
Andy Gotlieb's picture
Andy Gotlieb
Andy Gotlieb's picture
Andy Gotlieb
Managing Editor of a specialty publication, former public relations practitioner
Freelancer

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Comment

Leveraging data applications to drive customer engagement

Post - Customer Care Group - Jun 4, 2021
A recent Gartner Note, “How to Build a Data Engineering Practice That Delivers Greater Consumer Experiences,” highlighted the multidisciplinary role of data management within an organization.  The article avoided over-emphasizing one technology..
Jay Malin's picture
Jay Malin
Jay Malin's picture
Jay Malin
Managing Director
Good Egg Media LLC DBA AGENT511

Member since 2018

Managing Director, Good Egg Media LLC DBA AGENT511

Comment (1)
See More Member Posts

Customer Care Group Industry News

See More News
See More News
Follow via RSS

Your access to Member Features is limited.

Apply for membership
Subscribe

To get regular updates from the Customer Care Group, subscribe today!

More Newsletters
Energy Central Jobs
Featured Jobs
More Jobs

Sponsors & Partners