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Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
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Don’t Expect Much Out of Pitching Utility Awards and Honors
Utilities (and ever other business and organization in the world) likes to pitch the media about awards and honors received. The...What Cloud Model Fits Your Customer Service Needs?
Utilities have large complex billing and customer care, and customer service systems. The cloud offers them the opportunity to lower...Top Group Members
John — 66 posts
President, Egan Energy Communications
Karen — 49 posts
Freelance Business Writer, Final Draft Communications, LLC
Rafael — 29 posts
Consultant energy affairs, Self employed
Patty — 27 posts
President, Cool Planet Solutions LLC
Ann — 13 posts
Formerly Mission and Brand Manager, KSV
Rob — 12 posts
Individual Contributor, self
Newest Members of Group
Teresa joined 1 day ago
Chief Public Affairs Officer, Western Area Power Administration
Austen joined 1 day ago
Media Relations Specialist, Walker Sands
Kevin joined 1 day ago
VP Customer Solutions, Anterix
Tomer joined 2 days ago
President, EnergyCite, Coirp
christian joined 3 days ago
special projects director, eneo
Nils joined 1 week ago
Vice President, Apogee Interactive
Customer Care Group Member Posts
See More Member PostsMay5
This half-hour PowerTalk on "Customer Experience Pyramid… Helping Utilities Find Love & Money" will be a fun & informative session showcasing how utilities can better connect with their residential customers.
Presented by Energy Central
How can community or consumer choice programs better understand and align with the priorities in social/environmental justice communities?
How can community or consumer choice programs better understand and align with the priorities in social/environmental justice communities, where the programs are responsive to communities' local needs and circumstances rather than a..
(more)Utilities (and ever other business and organization in the world) likes to pitch the media about awards and honors received. The problem is, the media generally doesn't care. Unless the award is a huge one, don't expect much interest from the press.
What have you learned about your customers in the past year that you didn't know before?
The official 'Get to Know Your Customers Day' is recognized the third Thursday of every month, which happens to be today!
(more) In the wake of what happened in Texas not long ago, it's no surprise that power grid reliability legislation is being considered in many states. In this case, North Dakota, which had some rolling blackouts this winter, is looking to add oversight..
bismarcktribune.com
Utilities have large complex billing and customer care, and customer service systems. The cloud offers them the opportunity to lower costs and improve service, but the technology has splintered as it evolved. Consequently, energy companies now..
IntroductionEnergy and Utilities industry is rapidly evolving due to changes in underlying technologies.
Customer Care Group Industry News
See More NewsApr 19, 2021
Rayburn Electric Cooperative picks PCI enterprise billing
April 19, 2021 -- Rayburn Electric Cooperative went live with PCI's (Power Costs Inc) Enterprise Platform to manage its member billing and settlement validation requirements in the...
Apr 13, 2021
Guidehouse Insights Names Oracle, Landis+Gyr, and Itron the Leading Smart Meter Analytics Providers
The global penetration of smart meters is expected to climb from approximately 44% at the end of 2020 to 56% by the end of 2028, resulting in over 1.2 billion devices globally BOULDER, Colo.--(BUSINESS WIRE)-- A new...
Apr 10, 2021
Windfarm company issued ‘misleading’ leaflets locally #IRL
A company behind a possible windfarm project in South Westmeath distributed “misleading” leaflets which suggested that wind turbines have no impact on health or property values, the Advertising Standards Authority for Ireland...
Apr 5, 2021
Farmington Electric Utility System customers will experience new online bill payment system
FARMINGTON – The thousands of customers who pay their Farmington Electric Utility System bill online will be in for a new experience. A new billing system that has been tested by the utility for a year is up and running....
Apr 1, 2021
Puget Sound Energy Selects Landis+Gyr for Smart Street Lighting Controls
ATLANTA, March 31, 2021 /PRNewswire/ -- Landis+Gyr (LAND.SW) and Puget Sound Energy (PSE) have agreed to a contract that adds street light control capabilities to the utility's smart grid and AMI program. Using Landis+Gyr's...
Apr 1, 2021
PENNSYLVANIANS WILL GET STUCK WITH HIGHER UTILITY BILLS DUE TO BIDEN CORPORATE TAX RATE HIKE
The following information was released by the Americans for Tax Reform (ATR): Posted by John Kartch on Wednesday, March 31st, 2021, 10:04 AM PERMALINK If Democrats increase the corporate income tax rate, they will have to...
Mar 31, 2021
BEAM GLOBAL - 10-K - MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS.
OVERVIEW: Beam develops, manufactures and sells high-quality, renewably energized infrastructure products for electric vehicle charging infrastructure, outdoor media advertising and energy security and disaster preparedness....