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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Top Group Members

John Egan's picture

John — 73 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 51 posts

Freelance Energy and Technology Researcher and Writer, Final Draft Communications, LLC

Rafael Herzberg's picture

Rafael — 41 posts

Consultant energy affairs, Self employed

Mark Wilkinson's picture

Mark — 14 posts

SVP Products, Ibex Digital

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

chris gallaway's picture

chris joined 6 days ago

operations and engineering analyst, decatur county remc

James Anderson's picture

James joined 1 week ago

Vice President, Customer Engagement, Systems & Software, Inc.

John Bock's picture

John joined 1 week ago

SVP Bus Dev & Strategic Accounts, Ibex Digital

Julie McGinnis's picture

Julie joined 1 week ago

Manager, Customer Care & Support, ATCO

George Behr's picture

George joined 1 week ago

Director, ESG

Gregory Jones's picture

Gregory joined 2 weeks ago

GIS Coordinator, Southwest Electric

Customer Care Group Member Posts

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How Should Your Utility’s PR Department Handle Obituaries?

Post - Customer Care Group -

Obituaries are a part of life and if someone important at your company dies, there are steps you can take to improve your chances of getting proper media coverage.

Andy Gotlieb's picture
Managing Editor of a specialty publication, former public relations practitioner
Freelancer

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Accelerate time to value and transform the utility customer experience

Video - Salesforce -

Deepen utility customer relationships with digital-first personalized customer engagement using Energy & Utilities Cloud Watch this demo video and see how Salesforce can help a utility:

Matt Chester's picture
Energy Analyst
Chester Energy and Policy

Member since 2018

asked a question in Energy Central
Energy Analyst, Energy Central

January 10 is National Cut Your Energy Costs Day. As a power provider, how are you regularly helping your customers to reduce their energy bills?

There certainly seems to be a holiday for everything, and so while this one may not be on everyone's normal calendar it's certainly a day worthy of recognition: January 10 is known as "National Cut Your Energy Costs Day," as first established by..

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How Accessible is Your Utility’s Contact Information?

Post - Customer Care Group -

If someone is trying to reach your utility, how easily can they do it? It's surprisingly difficult to do it at many companies. The solution: make your contact information omnipresent.

Andy Gotlieb's picture
Managing Editor of a specialty publication, former public relations practitioner
Freelancer

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Customer Care Group Industry News

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