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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Top Group Members

John Egan's picture

John — 69 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 51 posts

Freelance Researcher and Writer, Final Draft Communications, LLC

Rafael Herzberg's picture

Rafael — 29 posts

Consultant energy affairs, Self employed

Patty Durand's picture

Patty — 27 posts

President, Cool Planet Solutions LLC

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Don McGinnis's picture

Don joined 2 days ago

Sales Manager, Pioneer Motor Bearing Company

Joe Nagy's picture

Joe joined 3 days ago

VP, Industry Marketing & Strategy, Blue Prism

Angela Day's picture

Angela joined 3 days ago

Customer Experience Specialist, Energy Queensland

Rodolfo Contreras's picture

Rodolfo joined 4 days ago

Engineer Manager, EnRe

Preston Williamson's picture

Preston joined 1 week ago

Solar Consultant, Sunshine City

Richard Nielsen's picture

Richard joined 1 week ago

Project Manager/Sales, Extreme Precision

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Christina Corcoran's picture
Partner & COO
Appos Advisors and Utility 2030 Collaborative

Member since 2018

asked a question in Utility 2030 Collaborative

What do you love most about the "Amazon Experience" that could be translated for the utility customer experience and how would it work?

Another crowdsourcing request from the Utility 2030 Collaborative that we want to share with the Energy Central community.


Customer Care: Digital Experience

Post - Customer Care Group -

Energy industry has been focusing on utility related services and not on customer care. Customer care was not the important initiative till recently as customers did not have to choose a utility company.  Energy industry is the underperforming..

Personalized Customer Service & Data Management Drive Utility’s New Business Installation On-Time Start Rates to 90%

Post - Agile Sourcing Partners -

By leveraging our business process optimization (BPO) experience and digital transformation tools, Agile designed a customer-centric solution that improved customers' experiences and new business on-time installation rates to 90% for a large gas..

Utilities Don’t Underestimate Value of Emotional Connections

Post - Customer Care Group -

Utilities whose customer service efforts that fall short of creating emotional connections to their captive audience, typically prove to be costly missed opportunities in the future.

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californiaSolar plans cause tension

With the state considering sweeping reductions in rooftop solar incentives for new users, advocates of the current program are warning the move would undercut the state's drive to 100% clean energy and compromise other...