If you want to raise the profile of your CEO, there are several underused ways to get the executive's name and thoughts into the media. Op-eds are a popular method, as are profiles and public affairs programs.
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Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
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Texas energy crisis: 3 ways utilities can safeguard satisfaction post-winter blackout
Overall customer satisfaction declined for the second straight year according to the American Customer Satisfaction Index’s (ACSI) most... How the Utilities Industry is leading a Paradigm Shift in Customer Experience
Smart Meters are the next generation of electricity and gas meters well-equipped with necessary connectivity options that let them... Top Group Members
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See More Member Posts Managing Editor of a specialty publication, former public relations practitioner
Freelancer
Member since 2016
Texans suffering made worse with surge prices automatically deducted from customer accounts. Attorney General sues the now defunct California American power retailer, Griddy.
www.npr.org
Won't adoption of the green Button Standards accelerate consumer awareness of power/energy usage?
Won't adoption of the green Button Standards accelerate consumer awareness of power/energy usage?Asked by: Counsel from Transmission Organization - PowerSession attendeeThis question was posed during a recent Energy Central PowerSession:..
(more) Let the finger pointing begin. The following weeks and months will be difficult ones for Texas utilities, both in the public eye and in front of legislators, who will push for changes. Utilities will have to walk a fine line public relationswise..
www.galvnews.com
Managing Editor of a specialty publication, former public relations practitioner
Freelancer
Member since 2016
Using a DERMS system to manage a collection of DERs is akin to creating a virtual power plant that can be controlled for reliability and cost-efficiency. Utilities will need to expand their use of DERMS to adapt to the new realities of grid..
Overall customer satisfaction declined for the second straight year according to the American Customer Satisfaction Index’s (ACSI) most recent Energy Utilities Report.
How Mature is your CX?
Utility 2030 Collaborative, in partnership with Energy Central, has created a short benchmarking survey that we are asking utility professionals to take. The data from the survey will help us understand the maturity of CX in North American..
(more)Customer Care Group Industry News
See More NewsMar 2, 2021
NERC Upbeat About CBN, World Bank Intervention in Bridging Metering Gaps
The Nigerian Electricity Regulatory Commission (NERC) has disclosed that two entities with significant financial commitments in Nigeria's power sector - the Central Bank of Nigeria (CBN) and World Bank - could invest more...
Mar 2, 2021
Entergy Texas Contributes $650,000 to Nonprofits Following Winter Storm
Entergy Texas, Inc. is committing $650,000 to help community nonprofits and qualifying customers who are struggling with the financial impact of the recent severe winter storm. These grants will go directly to local...
Mar 2, 2021
Electric Power Generation, Distribution And Pegging: Is The New NERC Order On The Capping Of Estimated Bills A Solution?
Introduction Globally, the generation and transmission of electricity has continued to grow rapidly, albeit not keeping pace with population growth in emerging and 3rd World economies. There is no gainsaying that the...
Feb 26, 2021
EVERGY METRO, INC. - 10-K - MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTSOF OPERATIONS
The following combined MD&A should be read in conjunction with the consolidated financial statements and accompanying notes in this combined annual report on Form 10-K. None of the registrants make any representation as...
Feb 25, 2021
PNM learns from Texas power debacle
Feb. 25—Rolling blackouts nailed Texas last week and California last summer. Peak demand, Mother Nature and aging infrastructure caught power companies in those states off guard and often left customers in the dark —...
Feb 25, 2021
WILD SWINGS IN ELECTRIC BILLS UNLIKELY IN NJ
The storm that crippled Texas' power grid has passed, but left in its wake are groups of stunned residents clutching massive electrical bills as reminders of how much it costs to keep the lights on during a disaster. But fear...
Feb 25, 2021
PG&E Corporation Reports Full-Year and Fourth-Quarter 2020 Financial Results
Recorded GAAP losses were $1.05 per share for the year and GAAP earnings were $0.09 per share for the fourth-quarter of 2020, compared to losses of $14.50 and $6.84, respectively, per share for the same periods in 2019....
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