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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Top Group Members

John Egan's picture

John — 77 posts

President, Egan Energy Communications

Rafael Herzberg's picture

Rafael — 50 posts

Consultant energy affairs, Self employed

Karen Marcus's picture

Karen — 51 posts

Freelance Energy and Technology Researcher and Writer, Final Draft Communications, LLC

Mark Wilkinson's picture

Mark — 17 posts

SVP Products, Ibex Digital

Nathan Shannon's picture

Nathan — 15 posts

President & CEO, Smart Energy Consumer Collaborative

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Newest Members of Group

Lon Huber's picture

Lon joined 1 day ago

Senior Vice President, Pricing and Customer Solutions, Duke Energy Corporation

saqib ansari's picture

saqib joined 3 days ago

Director, acrezmark

Greg Maxfield's picture

Greg joined 1 week ago

Manager, Customer Success, MCG Energy Solutions, LLC

Sandhya Prakash's picture

Sandhya joined 1 week ago

Founder, Beacon Energy

Stephanie Burgess's picture

Stephanie joined 2 weeks ago

Sr. Manager, Retail Service & Customer Experience, Santee Cooper

David Sopata's picture

David joined 2 weeks ago

Reliability Consultant, ReliabilityFirst

Customer Care Group Member Posts

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Post - Customer Care Group -

Is Your Utility Prepared Communications-wise for the Heat?

The start of hot weather means it's time for your utility's public relations department to be ready for anything. Is it prepared for the inevitable bad weather events, including heat waves?

Utility 2030 Collaborative Announces SPARK Annual Meeting Keynote, Mayor of Truckee, California

Today, the Utility 2030 Collaborative (U2030) announced the keynote speaker for its annual meeting, SPARK, being held on August 28-29, 2022, at the Beverly Hilton in Beverly Hills, California. Dr. Courtney Henderson, Mayor of Truckee, California,..

Post - Customer Care Group -

Pitch a ‘Day in the Life’ Story About Your Utility

The Beatles sang about a day in the life, and you might consider pitching some of your utility's employees to the media by showcasing what they do day-to-day on the job.

Customer Care Group Industry News

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Greenbacker Delivers First Quarter Results

Key Takeaways - Operational capacity almost doubled, supporting substantial production and revenue increases. - Fleet expanded by more than 100 new assets, representing an additional 1.5 gigawatts. - Investments nearly...

PIAF urges govt to reduce high energy costs

The Pakistan Industrial and Traders Associations Front (PIAF) on Saturday said that the high cost of doing business has proved to be dangerous for Pakistan's industry, discouraging investment both in capacity and capability...