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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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John Egan's picture

John — 67 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 51 posts

Freelance Researcher and Writer, Final Draft Communications, LLC

Rafael Herzberg's picture

Rafael — 29 posts

Consultant energy affairs, Self employed

Patty Durand's picture

Patty — 27 posts

President, Cool Planet Solutions LLC

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Ritchie Mcilwain's picture

Ritchie joined 3 days ago

Land Management, Sator Solar UK

Irtaza Javed's picture

Irtaza joined 5 days ago

Analyst, Markets, IESO

Shirish Patil's picture

Shirish joined 6 days ago

Global Head Domain & Consulting, Wipro Technologies

Mukesh Kumar's picture

Mukesh joined 1 week ago

Delivery Project Executive, IBM

John Vidakovic's picture

John joined 1 week ago

Manager, Prosegur

Taiwo OYENIYI's picture

Taiwo joined 1 week ago

Energy Sales Coordinator, Ikeja Electric Plc

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Brian Lindamood's picture
AVP, Marketing & Content Strategy
Questline Inc.

Member since 2020

asked a question in Customer Care Group
AVP, Marketing & Content Strategy, Questline Inc.

What are the current hurdles to EV adoption? Are customers' concerns evolving?

We're all familiar with the "classic" hurdles to residential EV adoption: range anxiety, public charging infrastructure, higher upfront purchase price. As the electric vehicle market matures, and with EVs in the headlines more than ever this..
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Anonymous picture
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asked a question in Customer Care Group

We are looking for some insight on how companies are addressing the pull between employees working from home vs optimized teamwork/productivity vs a positive customer experience.

Although many employees would like to stay at home, there has been some successes and some challenges regarding aligned communication and consistency of a positive customer experience.
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Post - Questline -
As the first official day of summer draws near, many look forward to sunshine, vacations and picnics with the family. However, many others also look to summer with hesitation, fearing the continuation of extreme weather patterns.
Post - Customer Care Group -
Website are a useful tool for any business, but too many of them are of poor quality. Many are hard to navigate. Others look bad. Some are both. Take steps to make sure your utility's website is actually useful.
Post - Customer Care Group -
A recent Gartner Note, “How to Build a Data Engineering Practice That Delivers Greater Consumer Experiences,” highlighted the multidisciplinary role of data management within an organization.  The article avoided over-emphasizing one technology..

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