Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
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Taking Stock Midway Through 2022
Let's check in on the state of public relations mid-way through 2022. Some things have changed, but a lot remains the same. Bust Out of Service Fatigue: The What, Where, Why and How Behind a Decline in Customer Service Excellence
Service fatigue is defined as that feeling that keeps you from delivering the excellent customer service your staff and patrons have...Top Group Members
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President & CEO, Smart Energy Consumer Collaborative
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Customer Care Group Member Posts
See More Member PostsBust Out of Service Fatigue: The What, Where, Why and How Behind a Decline in Customer Service Excellence
Service fatigue is defined as that feeling that keeps you from delivering the excellent customer service your staff and patrons have come to expect.
Taking Stock Midway Through 2022
Let's check in on the state of public relations mid-way through 2022. Some things have changed, but a lot remains the same.
Promoting Energy Safety to Your Customers? How to Breathe Life into Your Marketing
When I began my career in energy journalism at The Energy Daily, my mentor and editor John McCaughey gave me a tip: “Your readers will die soon enough — try not to bore them to death!” Energy Safety: Good Copy and Provocative Art...
Miscellaneous Thoughts for Your Utility’s Public Relations Department
Small things can make a big difference when it comes to pitching stories. Here are a few ways to improve your chances for success -- or to at least not alienate a news outlet.
Are You Empowering Call Center Agents With the Right Knowledge?
Consumers want knowledgeable agents to assist them with products and services, however, many agents are unable to view or access the information they need to be of greater assistant to the customer. How can your utility empower customer service.. www.cmswire.com
The intersection of payments and customer satisfaction: more options improve experience
There's no question that utilities are late to adopt digital payments. This article explores key trends driving utility companies to rethink the digital experience as online payment options prove key for improved customer experience.
Big Tech Lessons from FinTech to Utilities
A conversation with a FinTech expert about some of the lessons Big Tech taught that industry and the playbooks available to the Utility industry.
Customer Care Group Industry News
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Entergy continued billing after Hurricane Ida destroyed their homes: 'Like salt to the wound'
Utility bills were the last thing on Andria Nasset's mind in the aftermath of Hurricane Ida, which sent a 100-year-old oak tree through her Tickfaw home and left her without power for months. A nearby transformer failed...
GRU bills higher than Duke and FPL
With the summer months comes hot temperatures. But worse, higher electric bills. In Gainesville, customers may feel those costs more than others. The Florida Municipal Electric Association ranks Gainesville Regional Utilities...
SCE offers programs to help customers save on energy bills
Edison Energy is promoting Southern California Edison (SCE) Demand Response programs, allowing customers to trim their energy bills. According to a press release, the Demand Response programs will provide financial incentives...
Smart meters coming to all customers
NEEDLES — The Needles Public Utility Authority is changing all electric and water meters to automatic metering. The Automatic Metering Infrastructure project is scheduled to begin with the installation of all electric smart...
bp criticised for big spend on “green” social media ads
The energy giant has allegedly spent more than £800,000 on social media ads showing the company's investments in low carbon technologies The post bp criticised for big spend on “green” social media ads appeared first on...
GRU bills higher than Duke, FPL, study shows
With the summer months comes hot temperatures. But worse, higher electric bills. In Gainesville, customers may feel those costs more than others. The Florida Municipal Electric Association ranks Gainesville Regional Utilities...
Tunisia: Siemens Advanta associated with smart grid transformation
The government of Tunisia has hired a consortium of external partners to support a major renewable energy transformation. Siemens is one of the program’s main partners, with subsidiary Siemens Advanta in the lead for the...
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