This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
President, Egan Energy Communications
Freelance Researcher and Writer, Final Draft Communications, LLC
Consultant energy affairs, Self employed
President, Cool Planet Solutions LLC
Formerly Mission and Brand Manager, KSV
Individual Contributor, self
Sales Manager, Pioneer Motor Bearing Company
VP, Industry Marketing & Strategy, Blue Prism
Customer Experience Specialist, Energy Queensland
Engineer Manager, EnRe
Solar Consultant, Sunshine City
Project Manager/Sales, Extreme Precision
Member since 2018
Another crowdsourcing request from the Utility 2030 Collaborative that we want to share with the Energy Central community.
(more) Member since 2018
This month, our Special Issue Series topic focuses on Utility Customer Care 2021 and Beyond.
Energy industry has been focusing on utility related services and not on customer care. Customer care was not the important initiative till recently as customers did not have to choose a utility company. Energy industry is the underperforming..
By leveraging our business process optimization (BPO) experience and digital transformation tools, Agile designed a customer-centric solution that improved customers' experiences and new business on-time installation rates to 90% for a large gas..
Join DEFG and stakeholders throughout the U.S. as we join forces to help make unheard perspectives heard in a clean energy economy. With today’s ambitious goals of reducing carbon footprints throughout the world, underserved communities will..
Utilities whose customer service efforts that fall short of creating emotional connections to their captive audience, typically prove to be costly missed opportunities in the future.
The utility world has shifted. Not that long ago, power companies focused heavily on asset management. While assets are still important, utilities are more and more becoming customer-centric. Why not? Consumers are so used to deliveries that..
Five net energy billing projects will make solar energy accessible to homes, businesses and communities throughout the state ROCKVILLE, Md.--(BUSINESS WIRE)-- Residents, businesses and towns in the Mid-Coast and Down East...
ROCKVILLE, Md.--(BUSINESS WIRE)-- #Maine --Residents, businesses and towns in the Mid-Coast and Down East regions in Maine will now have access to clean energy through five new net energy billing (NEB) projects. Standard...
EC Infosystems, a leader in Electronic Data Interchange (EDI) and Billing/Customer Information Solutions (CIS) for companies in the deregulated energy industry, announced a promotion for their annual user conference that will...
With the state considering sweeping reductions in rooftop solar incentives for new users, advocates of the current program are warning the move would undercut the state's drive to 100% clean energy and compromise other...
Peter Uzoho The Nigerian Bulk Electricity Trading (NBET) Plc has said it cannot provide securitisation or be an obligor to power generation companies (Gencos) in the gas supply contracts existing between them and their gas...
Source: International Monetary Fund July 23, 2021 End-of-Mission press releases include statements of IMF staff teams that convey preliminary findings after a visit to a country. The views expressed in this statement are...
TALLAHASSEE, Florida, July 14 (TNSsro) -- The Florida Public Service Commission issued the following order denying petition to intervene (DOCKET NO. 20210015-EI; ORDER NO. PSC-2021-0256-PCO-EI): In re: Petition for rate...
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