Top Group Members
Newest Members of Group
Customer Care Group Member PostsSee More Member Posts
How can community or consumer choice programs better understand and align with the priorities in social/environmental justice communities?
First, the most important thing in environmental justice (EJ) work is to know who lives in the service area, with demographics disaggregated by race, ethnicity, language use, disability, and age. Members of industry, suppliers, and utilities should invite public participation, and communicate with local people in a way they prefer and understand. This might require languages other than...
Hi Shirley,It's not often that one would say "the great thing about our regulatory framework is..."But, the great thing about our regulatory framework is that state utility commissions over many years of practice have developed effective ways to listen and respond to the communities they serve. From public participation in rule-makings to safeguards against against abuses, mechanisms are in...
Great question Matt! It has been quite an eye-opening year in many ways. The biggest customer revelation we saw was a rapid acceleration in digital engagement in 2020. Email open rates hit record highs last spring (40% open rate in March), eNewsletter engagement was off the charts (37% open rate), and customers were especially interested in energy efficiency content as they spent more time...
In ideal case, P2P Energy Trading measurement and verification works (and other related BTM solutions) are aspired to be conducted within existing Advanced Metering Infrastructure (AMI) which include Smart Meters, Meter Data Management System and the relevant communication technologies (RF-Mesh, Power Line Carrier, Ethernet, etc.).