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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 


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Top Group Members

John Egan's picture

John — 64 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 48 posts

Freelance Business Writer, Final Draft Communications, LLC

Rafael Herzberg's picture

Rafael — 26 posts

Consultant energy affairs, Self employed

Patty Durand's picture

Patty — 27 posts

President, Cool Planet Solutions LLC

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Carol Brinson's picture

Carol joined 2 days ago

System Analyst, Unitil

H. Christine Richards's picture

H. Christine joined 4 days ago

Managing Consultant, Guidehouse

Mackinnon Lawrence's picture

Mackinnon joined 4 days ago

Director, Energy, Sustainability, and Infrastructure, Guidehouse

Danny Vital's picture

Danny joined 4 days ago

Senior Cybersecurity Engineer, XTec


RAJEEV joined 4 days ago


Swapnil Jadhav's picture

Swapnil joined 4 days ago

SEO Analyst, Allied Analytics

Customer Care Group Member Posts

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Post - Customer Care Group -
If you want to raise the profile of your CEO, there are several underused ways to get the executive's name and thoughts into the media. Op-eds are a popular method, as are profiles and public affairs programs.
EC PowerSession Moderator's picture
Voices of The Community
Energy Central

Member since 2020

asked a question in Customer Care Group
Voices of The Community, Energy Central

Won't adoption of the green Button Standards accelerate consumer awareness of power/energy usage?

Won't adoption of the green Button Standards accelerate consumer awareness of power/energy usage?Asked by: Counsel from Transmission Organization - PowerSession attendeeThis question was posed during a recent Energy Central PowerSession:..
Post - Customer Care Group -
Using a DERMS system to manage a collection of DERs is akin to creating a virtual power plant that can be controlled for reliability and cost-efficiency. Utilities will need to expand their use of DERMS to adapt to the new realities of grid..
Christina Corcoran's picture
Appos Advisors

Member since 2018

asked a question in Utility 2030 Collaborative
Partner, Utility 2030 Collaborative

How Mature is your CX?

Utility 2030 Collaborative, in partnership with Energy Central, has created a short benchmarking survey that we are asking utility professionals to take.  The data from the survey will help us understand the maturity of CX in North American..

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