This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
Member since 2016
President, Egan Energy Communications
Consultant energy affairs, Self employed
Freelance Energy and Technology Researcher and Writer, Final Draft Communications, LLC
SVP Products, Ibex Digital
President & CEO, Smart Energy Consumer Collaborative
Formerly Mission and Brand Manager, KSV
Senior Vice President, Pricing and Customer Solutions, Duke Energy Corporation
Director, acrezmark
Manager, Customer Success, MCG Energy Solutions, LLC
Founder, Beacon Energy
Sr. Manager, Retail Service & Customer Experience, Santee Cooper
Reliability Consultant, ReliabilityFirst
How about developing a strategic energy plan?
The start of hot weather means it's time for your utility's public relations department to be ready for anything. Is it prepared for the inevitable bad weather events, including heat waves?
Today, the Utility 2030 Collaborative (U2030) announced the keynote speaker for its annual meeting, SPARK, being held on August 28-29, 2022, at the Beverly Hilton in Beverly Hills, California. Dr. Courtney Henderson, Mayor of Truckee, California,..
During this PowerSession, panelists will share a “better” approach to leveraging customer data to offer a seamless, relevant, and compelling customer experience (CX). Join us! Register today.
The Beatles sang about a day in the life, and you might consider pitching some of your utility's employees to the media by showcasing what they do day-to-day on the job.
If you’ve never worked in the news media, or in a utility media relations department, it may be hard to understand why some stories are covered and others are not. Utility leaders may think favorable news media coverage is nice but not...
Eighty-four percent of individuals said that customer experience is just as important as the product they have purchased. When applied to utility services that number could be much higher. Companies recognize the importance of a positive.. www.entrepreneur.com
Energy Central announces our next PowerSession™: Leveraging Customer Data to Impact Customer Behavioral Changes, an online roundtable scheduled for June 9, 2022 at 2pm EDT.
Key Takeaways - Operational capacity almost doubled, supporting substantial production and revenue increases. - Fleet expanded by more than 100 new assets, representing an additional 1.5 gigawatts. - Investments nearly...
Seven gas and electric companies in Ohio shut off service due to nonpayment more than 270,000 times over one year during the pandemic as their corporate parents reported billions in profits, according to an analysis of...
"A massive revolution in the electricity utility of our daily lives is going to be inevitable." We live in a world where everything is almost too easily automated and technologically fuelled. With the advent of our...
Second of two parts Industry City Manager Paul Philips was given an ultimatum outside City Council chambers in early 2018. He needed to cut all ties with Frank Hill, a former state senator working behind the scenes in...
The Pakistan Industrial and Traders Associations Front (PIAF) on Saturday said that the high cost of doing business has proved to be dangerous for Pakistan's industry, discouraging investment both in capacity and capability...
May 5—Utility software-as-a-service company Aptumo, which bills 15 million households in the U.K. and Australia, is launching in the U.S., the latest example of a government technology firm expanding international operations...
