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Intelligent insights & conversations with global power industry professionals

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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John Egan's picture

John — 49 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 34 posts

Freelance Business Writer, Final Draft Communications, LLC

Patty Durand's picture

Patty — 18 posts

President & CEO, Smart Energy Consumer Collaborative (SECC)

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Matt Chester's picture

Matt — 11 posts

Energy Analyst, Chester Energy and Policy

Noelle Palumbo's picture

Noelle — 7 posts

Client Engagement Specialist, KSV

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Benoit Marcoux's picture

Benoit joined 2 days ago

Executive Advisor, Private Practice

Mark Lempicki's picture

Mark joined 2 days ago

Manager, Peoples Gas & North Shore Gas

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Todor joined 3 days ago

Retail Sales Director, CEZ Electro Bulgaria AD

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Schafer joined 3 days ago

2616 Nations Commons St, Validos

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Rohit joined 4 days ago

Manager, Accenture

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Eric joined 5 days ago

Blogger, The odyssey online

Customer Care Group Member Posts

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Post - Customer Care Group -

EV Charging Enables Stronger Customer Engagement

With EV charging, utilities can reset customer engagement – especially as owning and driving a car has much more emotional appeal than other uses of electricity like, say, hot water to clean dishes. 
Benoit Marcoux's picture

Executive Advisor, Private Practice

Post - Customer Care Group -

KUA Offers Tips to Reduce Household Energy Use During COVID-19 Pandemic

With more people remaining at home for extended periods of time because of the coronavirus outbreak, households may see an unexpected increase in their monthly energy usage. KUA provides these helpful room-by-room tips to reduce home energy costs.
Chris Gent, APR, CPRC's picture
Director of Corporate Communications
Kissimmee Utility Authority

Member since 2002

Director of Corporate Communications, Kissimmee Utility Authority

Post - Customer Care Group -

How Utilities can better serve Commercial and Industrial Customers during the COVID-19 Crisis

Load profiles for C&I customers have changed drastically in recent weeks.  Utility Dive reports that Italy’s peak demand has reduced 19 – 20%, due to large-scale restaurant, entertainment, office tower, and factory shut-downs.  In contrast, es
Rob Girvan's picture

VP Sales, GridX

Post - Customer Care Group -

KUA Launches New Online Customer Portal

Customers of Kissimmee Utility Authority are now able to more easily access their accounts through a newly developed, mobile-friendly account management portal.
Chris Gent, APR, CPRC's picture
Director of Corporate Communications
Kissimmee Utility Authority

Member since 2002

Director of Corporate Communications, Kissimmee Utility Authority

Customer Care Group Industry News

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