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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Top Group Members

John Egan's picture

John — 70 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 51 posts

Freelance Researcher and Writer, Final Draft Communications, LLC

Rafael Herzberg's picture

Rafael — 31 posts

Consultant energy affairs, Self employed

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

mark wilkinson's picture

mark — 12 posts

SVP Products, Ibex Digital

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Derek Nelson's picture

Derek joined 2 days ago

Energy Services Representative, New Ulm Public Utilities

Bill Tsolias's picture

Bill joined 4 days ago

Manager, Power System Operations, Eversource

Wendy Anastasiou's picture

Wendy joined 4 days ago

Renewable Energy Program Manager, Tampa Electric Company

James Houlton's picture

James joined 5 days ago

Energy and Utilities sector lead - UK, AWS

Michael Moss's picture

Michael joined 1 week ago

Sales Manager, Oracle

Mark Hollis's picture

Mark joined 1 week ago

Industry Executive Advisor, Utilities, SAP

Customer Care Group Member Posts

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Why Some Consumers Have Not Adopted Smart Home Devices

Post - Customer Care Group -

Have smart home devices lived up to consumers' expectations? SECC's President & CEO Nathan Shannon looks at what current adopters and non-adopters think.

Should Your Utility Hire Outside Public Relations Counsel?

Post - Customer Care Group -

It's possible, perhaps likely, that at some point your utility will hire outside public relations counsel. An outside PR firm can be helpful, but choosing one can be a perilous process. Consider these steps before taking action.

Andy Gotlieb's picture
Managing Editor of a specialty publication, former public relations practitioner
Freelancer

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

The responsibility of educating consumers on renewables

Post - Questline -

The public is eager to adopt more renewable energy sources, but gaps remain in public understanding and misinformation is abundant. Energy providers must embrace the responsibility of helping customers understand the ongoing transition to..

Considering Pitching an Inside Look at Your Utility

Post - Customer Care Group -

Pitching an inside look at your utility, especially when it comes to storm response, is a good way to put the good work that you do in a favorable light. And the media tends to like "day in the life" stories, so pitching isn't always so difficult.

Andy Gotlieb's picture
Managing Editor of a specialty publication, former public relations practitioner
Freelancer

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Customer Care Group Industry News

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