This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
Member since 2016
President, Egan Energy Communications
Freelance Researcher and Writer, Final Draft Communications, LLC
Consultant energy affairs, Self employed
Formerly Mission and Brand Manager, KSV
SVP Products, Ibex Digital
Individual Contributor, self
Business Analyst, GridX
Power system engineer, power projects
Vice President, ENU Sector Head, Wipro
Senior Client Executive, Precisely
Technical Director, AD-Deploy
CEO, Renova Energy Corporation
With growing customer interest in energy technology, customers increasingly expect utilities to serve as their energy advisor. By providing clear insights into how various rates, programs and products impact bills, utilities can better serve..
Gifts for Energy Communicators: Our Best-Read Content from 2021 We’re winding down another year like no other. Nearly all of our workplaces, if not our lives, continue to be roiled by some aspect of the COVID-19 pandemic. For many readers, their...
The Energy sector in Ontario, Canada continues to demonstrate what it means to protect the entire electricity grid. Ontario is a model for how to work collaboratively to implement cybersecurity practices that protect the entire electric grid and.. energycentral.com
Bad story pitches can harm your utility's chances of getting coverage when you actually have something worthwhile to report. Here are a few suggestions on things not to pitch because the media simply won't pay attention.
In the last decade, customer purchasing behavior has changed dramatically. When the coronavirus pandemic hit, ordering goods online shifted from a luxury to a necessity, with online retail giants like Amazon posting their most profitable year ever.
Utilities face uncertain times, perhaps more so than any other period in their history. They must address changing energy sources, rapid technical advances, shifting government policies, and increasing customer demands.
Sometimes the media makes errors in its reporting on your utility. When should you ask for a correction and when should you let it ride? It depends on the error.
ALLENTOWN - Business customers of PPL Electric Utilities have rated the utility first in electric business customer satisfaction among its peers in the East large-size segment, according to a study conducted by consumer...
* Global surges in the cost of natural gas are driving price increases. * Company continues proactively notifying customers of payment plans, available assistance, other tools to help manage bills. NASHVILLE, Tenn. - With...
MOUNTAIN VIEW, Calif., Dec. 02, 2021 (GLOBE NEWSWIRE) -- AMPLY Power today announced that Pioneer Transportation Corp., a school bus company that transports over 40,000 students daily in New York City, has signed on as a...
Dec. 1—Differing views of an electric utility company's service in Maine have clashed in an unlikely place — more than 2,000 miles to the southwest, in New Mexico. Central Maine Power's service reliability is alternately...
Duke Energy on Nov. 29 petitioned the North Carolina Utilities Commission (NCUC) to approve its proposed net energy metering tariffs, a billing process that credits small customers with rooftop solar arrays for excess...
LEXINGTON - Business customers have once again ranked Kentucky Utilities first in electric business customer satisfaction among the utility's peers in the Midwest mid-size region. The honor was awarded by J.D. Power, a global...
LANSING, Michigan, Nov. 19 -- The Michigan Public Service Commission issued the following news release:The Michigan Public Service Commission approved Indiana Michigan Power Co.'s (I&M) power supply cost recovery plan for...
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