SPOKANE, Wash., Jan. 21, 2022 (GLOBE NEWSWIRE) -- Today Avista (NYSE: AVA) has filed a multiyear rate plan with the Washington Utilities and Transportation Commission (WUTC or Commission) that would allow the Company to...
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Karen — 51 posts
Freelance Energy and Technology Researcher and Writer, Final Draft Communications, LLC
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Obituaries are a part of life and if someone important at your company dies, there are steps you can take to improve your chances of getting proper media coverage.
Should the penalty imposed on Central Maine Power be lifted?
Deepen utility customer relationships with digital-first personalized customer engagement using Energy & Utilities Cloud Watch this demo video and see how Salesforce can help a utility:
Hi Sharon, I can see this is an interesting step forward with benefits for utilities and customers. Are there any concerns over cybersecurity and hostile actors compromising the platform in the cloud? We've seen some unpleasant ransomware penetrations in recent years and this must be a concern for any utility as it is critically important infrastructure.
January 10 is National Cut Your Energy Costs Day. As a power provider, how are you regularly helping your customers to reduce their energy bills?
There certainly seems to be a holiday for everything, and so while this one may not be on everyone's normal calendar it's certainly a day worthy of recognition: January 10 is known as "National Cut Your Energy Costs Day," as first established by..(more)
Matt, The best kept secret at all the power providers in my area of Arizona. Personally I think everyday is cut your energy cost day. I always turn off lights in rooms with no one using them. Even with all of my lights being super efficient LED lights. I also use solar screens to block heat in the Summer and remove them in fall and winters. I have reversible inflector air tight screens...
I have to say that I missed this holiday, which actually typifies one of the persistent challenges customers and their utilities face related to customer engagement. Why don't I know about it from my utility? Chances are that my bill may have included an insert with a message, or the website had a reminder, but I'm better engaged via email or SMS, and my utility didn't highlight the day.
The decline in customer service has forced some customers to lower their expectations to avoid frustration and disappointment. What tools are utilities implementing to provide customer satisfaction? Where can they improve?
Trying to keep costs under control, energy companies turned to automated customer service last year. In the US, the volume of robocalls rose to 50.5 billion in 2021, approximately 10% higher than 2020, with 45.9 billion robocalls.
If someone is trying to reach your utility, how easily can they do it? It's surprisingly difficult to do it at many companies. The solution: make your contact information omnipresent.
Great advice. Utilities take a lot of flak for their websites appearing outdated or difficult to navigate, not all of it deserved. But, we still find some sites that use images with phone numbers or emails that can't be clicked to launch a contact. And, every utility should take a look at its digital assets from the customer's perspective and experience the potential difficulty...
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medium-term reduce bills for everybody, help decarbonise our home energy consumption and create hundreds of thousands of good UK jobs. The sane response to the energy price crisis is to radically improve home energy...
ALLENTOWN, Pa., Jan. 13, 2022 /PRNewswire/ -- PPL's utilities in Pennsylvania and Kentucky once again earned top honors for customer satisfaction in the J.D. Power 2021 Electric Utility Residential Customer Satisfaction...
Smart Grid Market The global Smart Grid market is mainly driven by the modernization of aging grid infrastructure and increasing awareness about carbon footprint management. NEW YORK, NY, U.S., January 11, 2022...
VertexOne and EC Infosystems’ premier customer-focused event to be offered in-person in Orlando, Florida.
Evergy Files Missouri Rate Review to Recover Costs to Modernize Grid, Improve Reliability and Enhance Customer Service
KANSAS CITY - Today Evergy submitted a detailed rate review to the Missouri Public Service Commission (MPSC). The requested rate adjustment reflects investments to improve reliability, enhance customer service and enable the...
The Energy Market Regulatory Authority Has Published The Regulation On The Electricity Market Capacity Mechanism
Introduction The Regulation on the Electricity Market Capacity Mechanism ("Regulation") which sets forth the principles and scope of the capacity mechanism operated by the Turkish Electricity Transmission Company ("TEIAS")...