Skip to content

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Trending Content

Top Group Members

John Egan's picture

John — 67 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 50 posts

Freelance Business Writer, Final Draft Communications, LLC

Rafael Herzberg's picture

Rafael — 29 posts

Consultant energy affairs, Self employed

Patty Durand's picture

Patty — 27 posts

President, Cool Planet Solutions LLC

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Norbert Vasen's picture

Norbert joined 1 day ago

CEO, Birdseye Energy Consulting GmbH

Julie Ryan's picture

Julie joined 1 day ago

Managing Partner, Aether Advisors LLC

Noah Odion's picture

Noah joined 1 day ago

Student, Middle East Technical University, Northern Cyprus.

Lori Lee's picture

Lori joined 1 day ago

Program Manager, LADWP

Felicity Morris's picture

Felicity joined 2 days ago

Manager, BP

Christina Corcoran's picture

Christina joined 3 days ago

COO & Partner, Appos Advisors

Customer Care Group Member Posts

See More Member Posts
Post - Energy Central -
The relationship between utility and customer is becoming more engaging and direct than ever before. Gone are the days where the only times a customer interacted with their utility were during two unsavory events: paying the monthly bill and..
Post - Customer Care Group -
Nowadays, utilities have a large and growing number of channels and systems that provide them with many customers interaction touchpoints. To be effective, these systems have to operate in harmony, a goal that to date has eluded most energy..
Presentation - Energy Central -
On-Demand - Energy Central PowerTalks are informative sessions presented by a thought leader in the power industry.  This PowerTalk on "Customer Experience Pyramid… Helping Utilities Find Love & Money" will be a fun & informative session..
Post - Customer Care Group -
Among policymakers, there’s a lot more talk about energy infrastructure these days, following the catastrophic Texas power blackouts and the Biden administration’s $2.25-trillion infrastructure plan. That means rate cases and rate case...
EC PowerSession Moderator's picture
Voices of The Community
Energy Central

Member since 2020

asked a question in Customer Care Group
Voices of The Community, Energy Central

Do you think that there will increasingly be non-utility disintermediaries (maybe Amazon? Apple?) that target beyond the meter revenue opportunities, particularly in light of FERC's recent Order 2222?

Special Note: This question was posed during a recent Energy Central PowerSession: Maximizing Beyond-the-Meter Revenue Opportunities

Customer Care Group Industry News

See More News