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Intelligent insights & conversations with global power industry professionals

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 


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Top Group Members

John Egan's picture

John — 52 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 38 posts

Freelance Business Writer, Final Draft Communications, LLC

Patty Durand's picture

Patty — 20 posts

President & CEO, Smart Energy Consumer Collaborative (SECC)

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Customer Strategy Officer, GridX

Matt Chester's picture

Matt — 11 posts

Energy Analyst, Chester Energy and Policy

Newest Members of Group

Ed Thomas's picture

Ed joined 11 hours ago

Executive Director,

Marlan Roth's picture

Marlan joined 2 days ago

Oracle Utilities Test Lead, CIS Quality Assurance Inc

Karen Ehrhardt-Martinez's picture

Karen joined 2 days ago


Robert Collinge's picture

Robert joined 2 days ago

Senior Planner, ATCO Ltd.

Tara Howarter's picture

Tara joined 2 days ago


Rebekah Cambre's picture

Rebekah joined 3 days ago

Vice President, ICF

Customer Care Group Member Posts

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Post - Customer Care Group -

Six Ways Utilities Can Deliver the “Care” in Customer Care

The need to engage with customers is largest when their needs are highest. Companies, including utilities, need to build a reservoir of trust and goodwill that will remain intact in the short and long term.
Mike Patelski's picture
Senior Manager, Energy & Utilities
West Monroe

Member since 2011

Senior Manager, Energy & Utilities, West Monroe

Post - Customer Care Group -

Customer Care Roundup: Recent Must-Read Posts From Fellow Community Members

There are sure to be more challenges ahead, but utilities are starting to think about life post-pandemic. Your fellow community members have been looking ahead to what the new customer care normal could look like. Click through to read their..
Karen Marcus's picture
Freelance Business Writer
Final Draft Communications, LLC

Member since 2017

Freelance Business Writer, Final Draft Communications, LLC

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