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"The typical customer only interacts with a utility intermittently, sometimes not at all for a year or two and typically only when there is a problem. Adding to the complication of interacting with utilities, how many customers actually remember their username/password or know where they stored it when they set up their profile on a utility website."
Really interesting to think about the technological differences during the time of Katrina and now and how much different the pandemic response might have been if it happened back then. Makes you wonder what technology will be at our and the utilities' disposal in another 15 years to transform things-- any wild guesses on that, Rebekah?
We created a team to look at how business customers should reengage their facilities as they start to open back up. We’ve provided instructions for things like flushing water systems prior to drinking or, in the case of restaurants, serving to customers. We also have a hotline to talk them through these issues.