May5
This half-hour PowerTalk on "Customer Experience Pyramid… Helping Utilities Find Love & Money" will be a fun & informative session showcasing how utilities can better connect with their residential customers.
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Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
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Don’t Expect Much Out of Pitching Utility Awards and Honors
Utilities (and ever other business and organization in the world) likes to pitch the media about awards and honors received. The... Managing Editor of a specialty publication, former public relations practitioner
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Member since 2016
What Cloud Model Fits Your Customer Service Needs?
Utilities have large complex billing and customer care, and customer service systems. The cloud offers them the opportunity to lower... Top Group Members
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How can community or consumer choice programs better understand and align with the priorities in social/environmental justice communities?
How can community or consumer choice programs better understand and align with the priorities in social/environmental justice communities, where the programs are responsive to communities' local needs and circumstances rather than a..
(more)
Hello Shirley,
First, the most important thing in environmental justice (EJ) work is to know who lives in the service area, with demographics disaggregated by race, ethnicity, language use, disability, and age. Members of industry, suppliers, and utilities should invite public participation, and communicate with local people in a way they prefer and understand. This might require languages other than...
Hi Shirley,It's not often that one would say "the great thing about our regulatory framework is..."But, the great thing about our regulatory framework is that state utility commissions over many years of practice have developed effective ways to listen and respond to the communities they serve. From public participation in rule-makings to safeguards against against abuses, mechanisms are in...
Utilities (and ever other business and organization in the world) likes to pitch the media about awards and honors received. The problem is, the media generally doesn't care. Unless the award is a huge one, don't expect much interest from the press.
Managing Editor of a specialty publication, former public relations practitioner
Freelancer
Member since 2016
What have you learned about your customers in the past year that you didn't know before?
The official 'Get to Know Your Customers Day' is recognized the third Thursday of every month, which happens to be today!
(more) Great question Matt! It has been quite an eye-opening year in many ways. The biggest customer revelation we saw was a rapid acceleration in digital engagement in 2020. Email open rates hit record highs last spring (40% open rate in March), eNewsletter engagement was off the charts (37% open rate), and customers were especially interested in energy efficiency content as they spent more time...
In the wake of what happened in Texas not long ago, it's no surprise that power grid reliability legislation is being considered in many states. In this case, North Dakota, which had some rolling blackouts this winter, is looking to add oversight..
bismarcktribune.com
Managing Editor of a specialty publication, former public relations practitioner
Freelancer
Member since 2016
Utilities have large complex billing and customer care, and customer service systems. The cloud offers them the opportunity to lower costs and improve service, but the technology has splintered as it evolved. Consequently, energy companies now..
IntroductionEnergy and Utilities industry is rapidly evolving due to changes in underlying technologies.
Customer Care Group Industry News
See More NewsApr 19, 2021
Rayburn Electric Cooperative picks PCI enterprise billing
April 19, 2021 -- Rayburn Electric Cooperative went live with PCI's (Power Costs Inc) Enterprise Platform to manage its member billing and settlement validation requirements in the...
Apr 13, 2021
Guidehouse Insights Names Oracle, Landis+Gyr, and Itron the Leading Smart Meter Analytics Providers
The global penetration of smart meters is expected to climb from approximately 44% at the end of 2020 to 56% by the end of 2028, resulting in over 1.2 billion devices globally BOULDER, Colo.--(BUSINESS WIRE)-- A new...
Apr 10, 2021
Windfarm company issued ‘misleading’ leaflets locally #IRL
A company behind a possible windfarm project in South Westmeath distributed “misleading” leaflets which suggested that wind turbines have no impact on health or property values, the Advertising Standards Authority for Ireland...
Apr 5, 2021
Farmington Electric Utility System customers will experience new online bill payment system
FARMINGTON – The thousands of customers who pay their Farmington Electric Utility System bill online will be in for a new experience. A new billing system that has been tested by the utility for a year is up and running....
Apr 1, 2021
Puget Sound Energy Selects Landis+Gyr for Smart Street Lighting Controls
ATLANTA, March 31, 2021 /PRNewswire/ -- Landis+Gyr (LAND.SW) and Puget Sound Energy (PSE) have agreed to a contract that adds street light control capabilities to the utility's smart grid and AMI program. Using Landis+Gyr's...
Apr 1, 2021
PENNSYLVANIANS WILL GET STUCK WITH HIGHER UTILITY BILLS DUE TO BIDEN CORPORATE TAX RATE HIKE
The following information was released by the Americans for Tax Reform (ATR): Posted by John Kartch on Wednesday, March 31st, 2021, 10:04 AM PERMALINK If Democrats increase the corporate income tax rate, they will have to...
Mar 31, 2021
BEAM GLOBAL - 10-K - MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS.
OVERVIEW: Beam develops, manufactures and sells high-quality, renewably energized infrastructure products for electric vehicle charging infrastructure, outdoor media advertising and energy security and disaster preparedness....
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