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powercloud and Wipro partner to elevate customer experience

Posted to Wipro in the Digital Utility Group
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Shirish Patil's picture
Global Head Domain & Consulting Wipro Technologies

Shirish is a General Manager at Wipro Technologies and is the global head of domain and consulting business for Utilities, ECNO and GIS. Shirish has been in the Utilities sector for more than 2...

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powercloud and Wipro Limited, a leading global information technology, consulting and business process services company, entered into a partnership to accelerate the customers digital transformation journey and provide enhanced  experience.

Wipro’s deep expertise in energy value chain coupled with powercloud’s industry leading solution for utilities, will help organizations to radically enhance customer experience using agile digital solutions at scale, while significantly reducing the Cost-to-Serve and Cost-to-Acquire.

Energy transition is bringing an exponential change in the energy industry for business models and customer products and services. Synergy of both the companies will enable utilities industry to ensure the best customer experience and meet the expectations of new energy consumers by offering new-age products and services in the energy space.

Wipro’s expertise in the energy value chain and capabilities in new and emerging technologies, backed by extensive global experience, in working with some of the biggest Energy & Utility companies will help deliver superior business performance along with exceptional customer satisfaction.

Shirish Patil, Global Head of Domain & Consulting, Utilities, Engineering Construction & Operations, Wipro Limited said, “Utilities need to embrace digital innovation to transform customer experience for continued success.  We are delighted to collaborate with powercloud for a born-on-cloud platform strategy, to help address the challenges of the Energy industry. This partnership will help utility companies develop new capabilities to power this transformation, and cater to the needs of the energy customers of the future.”

powercloud is a key platform for the digital customer journey. In times of increasing switching rates of customers, market entering energy start-ups and emerging new digital business models, we want to help utilities to respond to this critical situation.  Wipro will be a strong partner for us to support the digital customer journey in the utilities industry with their broad expertise in consulting and software developments,” comments Thayabaran Thanabalasingham, Head of Partner Sales at powercloud.

 

Article originally appeared on power.cloud

 

Who we are

Wipro Limited is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. 

Growing interest in sustainable energy sources, microgrids, and distributed energy, enhanced customer-centricity, and ever-changing regulations demand new business models from the energy and utility sector.

As a leading service provider across the utility value chain, with a strong commitment to building a net-zero global economy, Wipro is helping enterprises reinvent themselves to deliver superior business performance and more sustainable outcomes. With more than 4,500 professionals working across power, gas, and water utilities, we are a trusted partner to more than 75 utility customers globally.

 

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Wipro is a global leader in Consulting, Technology, Business Process Services | NYSE:WIT | 190,000+ employees | Serving clients across 6 continents
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