- Jul 9, 2016 3:33 am GMT
VertexOne Speech Analytics for Utilities helps you understand the voice of your customer, and that of your agents, through automated analysis of customer conversations. With this insight, your contact center discussions shift from reactive to proactive—improving your customers’ experience and lowering your cost to serve.
No discussions yet. Start a discussion below.
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.