Speech Analytics for UtilitiesPosted to VertexOne
- Jul 9, 2016 3:30 am GMTJul 9, 2016 3:33 am GMT
- 1656 views
VertexOne Speech Analytics for Utilities helps you understand the voice of your customer, and that of your agents, through automated analysis of customer conversations. With this insight, your contact center discussions shift from reactive to proactive—improving your customers’ experience and lowering your cost to serve.