VertexOne

VertexOne helps utilities more efficiently deliver a compelling customer experience and drive your business forward, leaving you more time to focus on your utility and your customers, while leaving the technology to us.

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Vertex Group Contributor
Marketing Vertex Group
  • Member since 2016
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Speech Analytics for Utilities

Posted to VertexOne

  • Jul 9, 2016 3:30 am GMT
  • 753 views

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VertexOne Speech Analytics for Utilities helps you understand the voice of your customer, and that of your agents, through automated analysis of customer conversations. With this insight, your contact center discussions shift from reactive to proactive—improving your customers’ experience and lowering your cost to serve.

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VertexOne
VertexOne helps utilities more efficiently deliver a compelling customer experience and drive your business forward, leaving you more time to focus on your utility and your customers, while leaving the technology to us.
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