Speech Analytics for Utilities

Posted to VertexOne
Vertex Group Contributor's picture
Marketing Vertex Group
  • Member since 2016
  • 4 items added with 14,167 views
  • Jul 9, 2016

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VertexOne Speech Analytics for Utilities helps you understand the voice of your customer, and that of your agents, through automated analysis of customer conversations. With this insight, your contact center discussions shift from reactive to proactive—improving your customers’ experience and lowering your cost to serve.

VertexOne helps utilities more efficiently deliver a compelling customer experience and drive your business forward, leaving you more time to focus on your utility and your customers, while leaving the technology to us.

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