- Jun 6, 2016 8:54 pm GMT
Customers today expect to interact with their utility across multiple channels. And utilities are employing new capabilities to answer the call (and text, and email, and chat request). As call centers change into interaction centers, utilities must manage all those channels, providing a seamless customer experience and getting the most from every interaction, not simply trying to keep up with them.
VertexOne Multichannel for Utilities offers not only the ability to enable multiple channels for your customers to engage with you, our solutions provide your agents with the power to deliver uncanny service levels, and your customer service executives the insight to optimize the channel mix so everyone’s getting the most from the added engagement types.
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