Wondering Where You Fall on the Utility CX Maturity Curve?

Posted to Utility 2030 Collaborative in the Customer Care Group
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Vanessa Edmonds's picture
Executive Director & Advisor, Utility 2030 Collaborative & Appos Advisors

Transformation strategist, speaker, and writer who pursues solutions to help utility leaders reinvent the customer experience. Honored to be leading people-centered utility transformation...

  • Member since 2014
  • 53 items added with 54,552 views
  • Feb 3, 2021

Customer-centricity is an approach to doing business that focuses upon creating a positive experience for the customer by optimizing service and/or service and/or product offerings and building positive relationships.  Customer-centric utilities ensure that the customer is at the center of their philosophy, operations, and ideas. They incorporate and exceptional customer experience (CX) into all aspects of business operations and corporate decisions.

How mature is your utility’s CX?

Participate in a CX benchmarking study, being conducted by the Utility 2030 Collaborative in partnership with Energy Central and receive the results.

Utility 2030 Collaborative
We are a community of business professionals building a blueprint for the digital customer-centric utility of the future by defining and creating content, frameworks, standards, and the people who will lead us forward.

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Vanessa Edmonds's picture
Thank Vanessa for the Post!
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