Case Study

Transforming the Customer Experience Through Digital Communication

Posted to Tilli in the Utility Management Group
image credit: Tilli
Ali Saberi's picture

An entrepreneur at heart, since 1996 Ali Saberi has been a think tank, focused on innovations, and on being a resultant solving critical business problems helping various electric, gas &...

  • Member since 2021
  • 6 items added with 2,872 views
  • May 11, 2022

Discover how Tilli improved the customer service communication experience of 1.2 million customers for a major metro utility company through emails, SMS, Push-notifications, web, IVR, and mobile channels while reducing pressure on the customer service team and lowering costs.

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