
Posted to Tata Consultancy Services (TCS) in the Customer Care Group
Aloke Mitra


image credit: TCS
Highlights
- Utility companies have to revisit their strategies to ride on the next wave of growth in the sector.
- Utility providers can embrace change by leveraging the ecosystem model to deliver customer-centric services through digitally integrated platforms that combine offerings of multiple partners, and benefit from the economies of scale.
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