White Paper

Digital technologies vital to enhance customer experience in the energy sector

Posted to Tata Consultancy Services (TCS) in the Customer Care Group
image credit: TCS
Huma Khan's picture
Head, Innovation and Transformation, Utilities, TCS

Huma Khan is the innovation and transformation lead for Utilities at TCS. She has extensive multi-disciplinary experience and has led projects in business transformation, business-centric...

  • Member since 2023
  • 1 items added with 448 views
  • Feb 16, 2023

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  • Changing consumer preferences and the shift to more sustainable energy sources is compelling utilities to rethink their business models, products and services. In addition, decentralization, decarbonization and digitization require a more well-planned and innovative customer inclusion approach. 
  • As digital-savvy prosumers (acting as both consumers and producers of energy) transition to renewable energy technologies they will seek better collaboration, convenience, and choice from utilities. 
  • From remote predictive maintenance to peer-to-peer trading and smart home automation, utilities must leverage intuitive digital solutions to enhance customer experience.

>> Read the full report here.

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Tata Consultancy Services (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last 50 years.

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