Tata Consultancy Services (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last 50 years.
White Paper
Digital technologies vital to enhance customer experience in the energy sector
Highlights
- Changing consumer preferences and the shift to more sustainable energy sources is compelling utilities to rethink their business models, products and services. In addition, decentralization, decarbonization and digitization require a more well-planned and innovative customer inclusion approach.
- As digital-savvy prosumers (acting as both consumers and producers of energy) transition to renewable energy technologies they will seek better collaboration, convenience, and choice from utilities.
- From remote predictive maintenance to peer-to-peer trading and smart home automation, utilities must leverage intuitive digital solutions to enhance customer experience.
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