Billing in Utilities: Lessons from the 2020 Pandemic
- Sep 14, 2021 5:18 am GMT
Over the last several months of the COVID-19 pandemic, industries globally have been severely impacted both in terms of revenue and operational efficiency. The utilities industry, however, has remained relatively untouched by the effect of this force majeure facing mankind. Clearly, we have become far too accustomed to the comforts of 24/7 power, running tap water, and clean sewage systems, considering them to be necessities and reluctant to give them up easily. However, while utility service providers themselves have not suffered from the global economic downturn— as evidenced in their balance sheets—end users have had to often bear the brunt of service disruptions and inflated bills. While utility services have improved significantly in recent years with better service assurance, incidents that are beyond our control, such as the pandemic, invariably bring with them major setbacks.
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