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[PAPER] Charting a Path to Utility Digital Transformation

Posted to Salesforce in the Digital Utility Group
image credit: Salesforce
Sharon Talbott's picture
Director of Product Marketing, Energy & Utilities, Salesforce Industries Salesforce

Sharon Talbott has been a technology marketer in energy and cleantech for over a dozen years, focused on customer experience and digital solutions for electric, gas and water utilities. Trained...

  • Member since 2021
  • 13 items added with 10,927 views
  • Jun 7, 2022
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To thrive in today’s energy economy, utilities are designing robust new customer offerings and more comprehensive customer journeys. Learn how to make progress on utility digital transformation and choose the right platform for your goals.

Salesforce
Salesforce offers the leading customer experience management platform for utilities. Deliver superior experiences seamlessly across all channels in a changing marketplace.
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Paul Korzeniowski's picture
Paul Korzeniowski on Jun 27, 2022

No doubt that utilities have more technology tools (cloud, mobile, containers, AI, data analytics) at their disposal now than ever before. These items can dramatically change internal business processes, how they service customers, and how work gets done. The challenge is finding appropriate uses and then introducing them in way that eases the transition from the old to the new. 

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