Recorded Webinar

[ON DEMAND] Connecting Utility Operations for the Energy Transition: Fueling Net Zero with CRM

Posted to Salesforce in the Digital Utility Group
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PJ Davis's picture
Content Manager | Editor | On-Line Event Producer Energy Central

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With the urgent need to transition to zero-carbon energy, utilities are changing the traditional approach of working in isolation. More than ever, utilities are seeking to partner with third party providers, infrastructure stakeholders, and their own customers to deliver resilient and equitable energy services. Listen to Salesforce Industries Energy & Utility experts to hear how this new approach to customer relationships changes operations to be:

  • More transparent. How a single source of truth builds trust across both internal and external stakeholders
  • More agile. How to manage high volumes of data in real time to make informed and timely decisions that affect multiple sectors.
  • More collaborative. How to facilitate customer and partner relationships that align around common outcomes

You’ll hear examples from utilities applying these principles in the design of EV charging infrastructure, DER services, and demand side management programs.

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