Video

Accelerate time to value and transform the utility customer experience

Posted to Salesforce in the Customer Care Group
image credit: Salesforce
Sharon Talbott's picture
Director of Product Marketing, Energy & Utilities, Salesforce Industries Salesforce

Sharon Talbott has been a technology marketer in energy and cleantech for over a dozen years, focused on customer experience and digital solutions for electric, gas and water utilities. Trained...

  • Member since 2021
  • 7 items added with 7,394 views
  • Jan 17, 2022
  • 1352 views

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Deepen utility customer relationships with digital-first personalized customer engagement using Energy & Utilities Cloud

Watch this demo video and see how Salesforce can help a utility:

  • Deliver guided customer experiences to simplify enrollment, transfer and service activation
  • Equip agents with a single source of truth to deliver personalized customer service
  • Extend digital transformation from the contact center into the field
  • Deliver personalized customer engagements across channels
Salesforce
Salesforce offers the leading customer experience management platform for utilities. Deliver superior experiences seamlessly across all channels in a changing marketplace.
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Sharon Talbott's picture
Thank Sharon for the Post!
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Julian Jackson's picture
Julian Jackson on Jan 21, 2022

Hi Sharon, I can see this is an interesting step forward with benefits for utilities and customers. Are there any concerns over cybersecurity and hostile actors compromising the platform in the cloud?  We've seen some unpleasant ransomware penetrations in recent years and this must be a concern for any utility as it is critically important infrastructure.

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