The Complete Guide to Outsourcing Bill Print and Mail

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KUBRA Contributor's picture
Staff Contributor, KUBRA
  • Member since 2016
  • 4 items added with 4,559 views
  • May 30, 2023

The availability of digital solutions continues to shape how customers want to receive bills and communications. As more billers commit to investing in digital bill presentment and payment, channels like text messages and email are gaining popularity. Despite this, our research found that 42% of consumers still want to receive statements by mail. The primary reasons for choosing paper over electronic are 46% prefer a physical copy of the bill for record-keeping, and 42% say their paper copy is a reminder to pay. These findings confirm that whether you’re sending a transactional document or other communications, mail will continue to be a critical touchpoint between you and your customers.

If you’re currently taking care of your print and mail needs in-house, chances are you’re spending too much time, money, and energy on tasks that could be handled more efficiently by a professional service provider. In this guide, we highlight the benefits of outsourcing and provide tips on how to find the right print and mail partner.

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Henry Craver's picture
Henry Craver on Jun 6, 2023

Wow, I'm shocked so many people still opt for paper. I wonder what that number will look like in 10 years though ... I'm sure it will decline year over year. 

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