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Customer-Centricity and the New Utility

innogy_consulting_customer_centricity.pdf
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In 2019, "change" is the new normal for utilities. This constantly dynamic state makes it more important than ever to put the demands and expectations of the utility customer first. Our customer-centricity whitepaper takes a deep dive into the factors shaping the new utility and the steps necessary to connect with a customer base that is more engaged and more empowered than ever before.

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