EBook: Powering Service Excellence: Outsourcing Utility Customer Service

Posted to ibex in the Customer Care Group
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Bob McCallister's picture
SVP Business Development, Ibex Global Solutions

IBEX Global is a Global BPO Services Provider specializing in Paid Search/SEO Revenue Demand Generation, Contact Center Management and Data Analytics designed to improve our clients overall...

  • Member since 2022
  • 4 items added with 2,771 views
  • Sep 12, 2023

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A useful ebook designed to provide Utilities a playbook for considering outsourcing options for customer service as a way to enhance customer service and support delivery, more affordably and with greater flexibility to meet the evolving needs of your customers.  Learn how BPO partnerships may help utilities deliver on service excellence, how to select and evaluate potential partners for a pilot, and key benefits to expect from a successful pilot or program.

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ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online enrollment technology, customer experience management and end-to-end customer engagement solutions to help companies enroll, engage and retain valuable customers.

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