ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online enrollment technology, customer experience management and end-to-end customer engagement solutions to help companies enroll, engage and retain valuable customers.
Publication
EBook: Powering Service Excellence: Outsourcing Utility Customer Service
A useful ebook designed to provide Utilities a playbook for considering outsourcing options for customer service as a way to enhance customer service and support delivery, more affordably and with greater flexibility to meet the evolving needs of your customers. Learn how BPO partnerships may help utilities deliver on service excellence, how to select and evaluate potential partners for a pilot, and key benefits to expect from a successful pilot or program.
Discussions
No discussions yet. Start a discussion below.
- EBook: Powering Service Excellence: Outsourcing Utility Customer Service
- Welcome Your New Expert Interview Series: Bob McCallister, New Expert in the Customer Care Group - [an Energy Central Power Perspectives™ Expert Interview]
- How To Run A Champion-Challenger Program To Perfect Your Utility CX
- Today’s EX and CX Investments Help Utilities Manage Customers’ Challenges in 2023
Get Published - Build a Following
The Energy Central Power Industry Network® is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.
About
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online enrollment technology, customer experience management and end-to-end customer engagement solutions to help companies enroll, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across utilities, automotive, retail, eCommerce, healthtech, fintech, and logistics industries.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform and RefleCX Customer Experience Management solutions, to manage nearly 200 million critical customer interactions, transforming digital CX, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Sign in to Participate