- Nov 9, 2021 12:29 pm GMT
The eyes of the utility industry continue to be focused on the way digital technologies are changing the way we do business-- from GIS to mobile apps to digital workflows and more.
In case the summer months saw you a bit distracted or enjoying well-deserved time off, you may have missed some of this breaking content, so I wanted to highlight them via this quarterly retrospective to share them once again with you. These are my Quarterly Highlights:
Pat Hohl's Quarterly Highlights
Delivering Water and Power: GIS for Utilities
Keith Mann and I discuss our new book -- "Delivering Water and Power: GIS for Utilities"
Electric Vehicles - All That's Left to do is Everything
Gasoline is an extremely powerful fuel—the amount of energy it contains is simply amazing. Watch the continuous stream of heavy vehicles flowing along a highway and ask yourself—What if electric utilities had to deliver all the energy currently supplied by gasoline/diesel? A huge impact! Electric vehicles (EV) are not the norm yet, but they are gaining ground, and utilities need proper tools to prepare. Are we approaching the EV tipping point?
I attended an EV symposium in 2012. The Nissan Leaf was new on the market. The convention center filled with environmentally hopeful automotive enthusiasts. As the utility’s field manager, my interest was where and how EV’s would impact the electric system.
Two Big Ideas in Customer Care
Utility customers have higher expectations now than in the past. Why is this?
Modern consumer technology stimulated higher hopes for the customer experience. In response, most utilities' focus shifted from being purely assetcentric to more customercentric. Yet, this move came with a realization that the customer is the utility's most important "asset." So, hard assets and customers alike must be given proper care.
Two big ideas help steer customer care—no rude surprises and keeping promises.
Strengthening Customer Relationships with Location Technology
Today in the PublicPowerX Podcast, we speak to Pat Hohl and Jessica Valenti from Esri’s utility team. They share practical steps public power agencies take to improve customer care and bolster communication with modern tools. Additional detail and good ideas are found in the downloadable eBook “Strengthening The Customer Relationship.”
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