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Utility Customer Care 2021 and Beyond: Letter from the Community Leader

Posted to Energy Central in the Customer Care Group
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Audra Drazga's picture
Vice President of The Power Industry Network Energy Central

I am the VP of the Energy Central Power Industry Network.  In this role, I help to connect professionals in the power industry through the development and management of topic-specific community...

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  • Jul 28, 2021 5:30 pm GMT
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This item is part of the Special Issue - 2021-07 - Utility Customer Care, click here for more

Letter from the Community Leader:

Forget generation buildouts, grid modernization, or advanced digital tools. While those topics are important to the power sector, the utility sector would be nothing without our customers. It's our customers who participate in innovative new programs like demand response or time-of-use rates, who push the utilities for cleaner energy, who pay their bills and provide the cash flow that helps with the continued growth and enhancements of utility systems. That's why this month, our Special Issue Series topic focuses on Utility Customer Care 2021 and Beyond

Earlier this month, we put out a call to our dedicated community members to share articles, resources, questions, and ideas on the unique state of the customer care vertical in the utility industry today. And, the Energy Central Community responded in kind, showing that they're not overlooking how paramount this focus is. 

This Special Issue, as such, has some real nuggets of wisdom peppered throughout, and no doubt when you read some of the articles, listen to the related Power Perspectives Podcast interviews, and jump into the conversation in all the relevant comment sections, you'll be inspired with new ideas to bring back to your Customer Care team. 

And as always, I want to stress that this publication of the Special Issue articles represents just the beginning of the conversation. Let’s make this Special Issue as interactive as possible: all the authors who submitted articles encourage and implore you to leave comments, questions, and ideas in the comments section to which they can respondNote: you’ll need to sign in to your profile to comment, and if you don’t yet have a profile—create one here, join the community in which the article is posted, and share your thoughts and questions ASAP.


Audra C Drazga
VP of the Power Industry Network

PS: We're constantly striving to make sure these Special Issues are among the most valuable pieces of content and resources for you, our community members, and so to continue to improve we'd love if you could take 2 minutes to provide your feedback, thoughts, and ideas regarding this and future Special Issues.  

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