Insights shared for Customer Care Group and Utility Business Network Communities - Energy Central Insights Special Issue Series

I’d like to thank everyone who shared their insights in our first Customer Care Community newsletter. This new monthly newsletter will feature contributions ranging from customer care to outage communications.  Shared articles and insights were highlighted in a special newsletter on June 12th and posted to Energy Central’s Customer Care Group and Utility Business Network Communities.  In an effort to share, connect and learn, this issue was shared with over 40,000 professionals in the power industry.  If you haven’t seen them yet, please check out the highlights below.  ‘Like’ or comment on the posts you find most interesting.

 
Randy Vyskocil VICE PRESIDENT, VERTICAL SALES, Western Union Payment Services. Posted for Speedpay, Inc.

• Catering to Utility Customers’ Payment Preferences

 
Jill Bryan, Director of Marketing, Questline.com. Posted for Questline

• Energy-focused content provider Questline introduces more flexible content options

 
 
Ann Hoogenboom, Mission and Brand Manager, KSV

• New Customer Video Reveals "Hard-to-Reach" as a Misnomer
• Changing the Definition of “Utility”: If GM Can Do It, What Is Stopping You?
• AESP in Atlanta: What You Should Know
• Navigating the Hispanic Market

 
Jay Malin, Managing Director, AGENT511. Posted for AGENT511

• Preferences and Proactive Alerts for Utilities: A study of return on investment

 
Maria DeChellis, Executive Director, Business Transformation, Red Clay Consulting. Posted for Red Clay Consulting

• Small Steps, Big Results: What Your Utility Can Do Today to Improve the Security of Your AMI Program

 
Haley Azevedo, Marketing Manager, Worldwide Business Research

• How Augmented Reality is Transforming the Field Service Environment

 
Jim Marston, Vice President, Clean Energy, Environmental Defense Fund

• Closing the information gap on Texans’ energy burdens

 
Patty Durand, President & CEO, Smart Energy Consumer Collaborative (SECC)

• What Today’s Consumers Want from Their Electricity Providers

 
Ward Eames, President and Founder, NTC- The National Theatre for Children

• NTC Asks: Does your utility need energy education games and apps?

 
Leia Guccione, Principal, Rocky Mountain Institue

• Customer-Centric Energy Transformation - A Case Study of the Opportunity with Green Mountain Power

 
John Egan, President, Egan Energy Communications

• Crisis Communications: What's Brewing Inside Your Utility?

 
DW Keefer, Journalist, Independent Journalist

• This Utility Is Heading Underground to Protect Against Storm Damage

 
Andy Gotlieb, Managing Editor of a specialty publication, former public relations practitioner, Freelancer

• Potential Gulf Power sale may affect contract negotiation
• Hawai'i Electric Light Warns of Possible Power Interruptions
• Expand Your Utility’s Social Media Horizons
• Utilities Are Lining Up Behind The Electric Vehicle Movement
• 80% of transit buses expected to go electric by 2040, report forecasts
• Your Utility’s Routine Maintenance May Not Be So Routine to the Media
• How to Make a Radio Pitch
• Political spending by utilities has jumped, boosted by opposition to rooftop solar
• Listen Up: Radio Can Be a Good Outlet for Your Utility’s PR Efforts
• Aitkin Public Utilities Celebrates 100 years
• Vegetation management: Six steps toward reliable electric service
• Promote Your Utility’s Energy-Saving Tips, Programs This Summer
• Messenger: Missouri lawmaker wants a new line on electric bill: Call it the dark-money surcharge
• New Orleans electric utility confirms people were paid to support its power plant
• To Sponsor or Not to Sponsor: That is the Question for Your Utility
• How are utilities preparing for hurricane season?
• Big utilities are desperately trying to stick customers for the bills from California wildfires

Nevelyn Black, Communications and Production Specialist, Curator, Independent

• How to Address Customer Concerns about Smart Meters
• Promoting Community and Clean Energy
• Incentives for Customers Rebuilding in Northern California