Free On-Demand Webinar | Proactive Planning and Customer Communications for the Next PandemicPosted to Energy Central
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- Jun 22, 2020 11:45 pm GMTJun 22, 2020 11:51 pm GMT
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The COVID pandemic has introduced some unique requirements when it comes to safety protocols and resiliency planning. Along with social distancing and other procedures, it's now incumbent upon utilities to proactively manage the potential risk of contamination to workers and the public.
View today for an informative session where we will examine how utilities can leverage changing emerging technologies to support these new safety requirements including automated contact tracing, daily health checks for public-facing workers, and coordinated customer communication pre- and post-service call with notifications if an infected worker has been at their home or in the area.
Hear from Memphis Light Gas & Water (MLGW) on how they are currently testing many of these features as part of their Customer Communications and Engagement technology initiative, where they are rolling out automated scheduling and appointment booking while simultaneously reducing the strain on their customer call center. MLGW will discuss how this integrated technology will prepare them to provide superior service while running a cost-effective – and secure – operation.
Memphis Light Gas & Water
Michael Faulk has over 26 years' experience in the multi-service utility industry. Prior to his role of CIS Manager at Memphis Light, Gas and Water, he held positions as Project Manager, Developer, Computer Engineer over Meter Reading, Cashiering/Payments, Mobile Dispatch and Smart Meters at the utility.
VP Product & Marketing
Carol Johnston has over 15 years of product marketing and product management experience working in the mobile workforce management and other related technology industries. She is a member of the advisory and planning committees for DistribuTECH International and Western Energy Institute, and has served as a track chair for SAP for Utilities.
Chief Strategy Officer
As Chief Strategy Officer at Message Broadcast, Bill leads the design of strategic communication initiatives serving the utility, financial services, telecommunications, and healthcare industries. During his 20 years with the company, Bill has leveraged technology, conversational session flows, and complex decision logic to transform the way businesses and their customers communicate across all channels.
Ashish Anand is a technology entrepreneur and innovator. He is the Founder and CEO of Darwin Labs, a digital health company which helps enterprises keep teams and workplaces safe, and has been a senior executive in multiple technology companies. He speaks and writes regularly on design, innovation, growth, and entrepreneurship.