On Demand - What Regulated Utilities Can Learn from Retailers [an Energy Central and Utility 2030 Collaborative PowerSession™]Posted to Energy Central in the Utility Management Group
- Jun 3, 2021 3:52 pm GMT
Getting electricity and natural gas to end-use customers involves a very long supply chain that touches:
With a small number of exceptions, all utilities and energy retailers have to interact with every part of this chain in some way while keeping the focus on the end-use customer.
In this PowerSession, leaders from the regulated and deregulated energy industry discuss the different approaches companies are taking to solve common and emerging customer challenges along the supply chain and what they are learning from each other.
The customer journey is changing. From generation to billing, attending will give you key insights to better manage the customer experience throughout the supply chain.
Learn some of the techniques retailers are developing to enhance the customer experience along the evolving utility and retail energy supply chain.
Hear how some of the retailers have been leveraging new products and services—renewable portfolios, demand response, customer loyalty programs, etc.—the complexities they are adding to back-office systems, and how they are being managed.
Discuss the strategies applied by the utilities and retailers in managing the generation and ancillary markets and what they can learn from each other.
Who Should View:
Utility executives and leaders responsible for customer-facing programs
Jorge Lopez, Managing Partner at JAK Advisors LLC. Prior to that, Jorge was the CEO of ConEdison Solutions in New York. Jorge has spent 15 years working for regulated utilities such as PSEG of New Jersey and PG&E of California as well as 21 years with deregulated energy retailers.
David Sapper, Director of Market Intelligence at Customized Energy Solutions (CES). David has worked in the energy industry for over 25 years, with regulated and deregulated entities.
Param Kumar, President, Kumar Resources Inc., consultant, was the founding President of NirvanaSoft, a software company specializing in back-office software for utilities and retailers, with a focus on large commercial and industrial customers.
Maria S. Bocanegra is a Commissioner with the Illinois Commerce Commission, where she regulates public utilities, transportation, and telecommunications entities in complex and technical matters. She previously served as an administrative law judge and was in private practice.
Commissioner Bocanegra is the National Chair for NARUC’s Committee on Water focusing on developing a robust understanding of the fundamentals of the water and wastewater sectors and emerging issues. In addition, she serves as National Chair for NARUC's Center for Partnerships & Innovation’s EV Working Group, where the group explores transportation electrification issues amongst public utility commissions. Commissioner Bocanegra has been recognized by Fortnightly's Under 40, Negocios Now’s 40 Under 40, Negocios Now Rising Star, Negocios Now’s Who’s Who In Hispanic Chicago, and was a Chicago City Council Latino Caucus as a 2019-2020 Fellow. Most recently, the Commissioner was selected as one of the 50 Most Influential Latinos in Chicagoland by Negocio's Now. She is only the second Latina to be appointed to the Commission.
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