On Demand - Research & Analysis to Help Kill Your CX “Darlings” [an Energy Central and Utility 2030 Collaborative PowerSession™]
- Aug 25, 2021 6:30 pm GMT
Customer-centric companies consider their customers when making all business decisions. This means providing a customer experience (CX) that enables customers to achieve desired outcomes—quickly and easily—through the channel of their choice.
Proven during a recent survey deployed by the Utility 2030 Collaborative, utility leaders have embraced the importance of advancing customer-centricity throughout their organization. While only 25% rated themselves “high” or “very high” in customer-centricity, 77% said they aspire to be “high” or “very high” by 2030.
Now they are making plans to reach their goals. During this On-Demand PowerSession, additional survey results into CX priorities and investments will be shared along with research into what 2,500 utility customers say they want most from their utility. Expert panelists will provide analysis into the results, including synergies and areas of disconnect (potential CX “darlings”).
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