The COVID pandemic, and our quick reaction and steady response to it, will not soon be forgotten. While the beginning seemed a bit like a scramble, flexibility was crucial to our success. The ability to pivot and become comfortable with change became a necessary daily activity. Nimbly negotiating unforeseeable curves and adapting to challenges as they arrive, all in real time, will remain a point of pride for my team, the organization, and this company.
In March of 2020, we began a stressful chapter in our company’s rich history. While we faced many hurdles, professionally and personally, we never strayed from our primary objective: Finding ways to better serve our customers, who were undoubtedly going through a very stressful time. Our senior leaders remained committed to connecting and serving our communities during these unprecedented times and we made it a priority to offer support in ways we have never done before.