Call for Articles - Utility Customer Care 2021 and Beyond - [Energy Central Special Issue Series]
- Jun 11, 2021 12:40 pm GMT
This item is part of the Utility Customer Care - July 2021 SPECIAL ISSUE, click here for more
It goes without saying, but the past year has been rough on utility customers. The COVID-19 pandemic created fear, uncertainty, and worse. On top of the direct impacts of the virus, the economic fallout was massive, and we're only just starting to see the return to normalcy, but it promises to be a long road. In the thick of the outbreak, though, the utility industry stepped up to try and find ways to ease the stress for their customers. From pausing utility shutoffs and collections to adapting programs to ensure regular processes that had required in-person visits could be conducted virtually, the power sector did its best to shed the stereotype that it isn't agile, flexible, and fast-moving.
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