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Join the Movement for Equity in the Clean Energy Economy

Posted to DEFG in the Customer Care Group
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Cindy Rogers's picture
VP Marketing DEFG

Cindy Rogers is the VP of Marketing at DEFG. She has worked with DEFG since 2017. Prior to joining DEFG, Cindy had more than six years expertise in the government and utility payment sectors. Her...

  • Member since 2021
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  • Jul 28, 2021 6:17 am GMT
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This item is part of the Special Issue - 2021-07 - Utility Customer Care, click here for more

DEFG has launched a nation-wide collaborative, “Equity in a Clean Energy Economy (ECEE) Collaborative." The ECEE is bringing together 300+ different stakeholders to identify new approaches and tools to address equity issues for at-risk communities during the transition to a clean economy.  Six tracks of work are underway in this joint effort. 

Tracks of Work

  • Framework Development & Application

  • Meta-Analysis & Clearing House

  • Case Studies, Profiles & Best Practices

  • Voice of the Customer Research

  • Regulatory & Policy

  • New Utility Program Design 

A case study, authored by Irene Dimitry, DEFG Advisor & Former VP of Renewable Energy at DTE Energy, was commissioned by DEFG to support and inform several of these tracks of work.  It describes the efforts, false starts and ultimately successful process taken by DTE Energy and over a dozen local, regional and national stakeholder groups to design three renewable programs which target low-income customers. 

Through an analysis of the various positions and issues, 10 fundamental design questions were realized that need to be addressed in the early program design process for utilities seeking to create programs focused on the same low-income renewable program initiatives.   

  1. Who is the program designed to serve?
  2. How will success be measured and monitored?

  3. What benefits will participants receive?

  4. Are there any secondary benefits (e.g., positive externalities or societal benefits accruing to non-participants)?

  5. Who will own the renewable asset (and thus receive financial returns or benefits associated with asset ownership, if any)?

  6. How much will the program cost?

  7. Who ultimately funds the program?

  8. Who are the decision makers for key program elements?

  9. Who will be responsible for running the program (e.g., day-to-day operations and asset management)?

  10. How will program risks be mitigated and who owns the remaining risks? 

Ideally, these design questions should be answered in a collaborative manner including representatives of the stakeholders most impacted by the design of the program – especially the low-income customer for whom the program is being designed to serve. 

To learn more about what this case study entailed, check out https://www.eceecollaborative.com/regulatory-policy, where DEFG has given public access to Ms. Dimitry’s recent white paper reviewing the in-depth details. 

Join DEFG and stakeholders throughout the U.S. as we join forces to help make unheard perspectives heard in a clean energy economy.  With today’s ambitious goals of reducing carbon footprints throughout the world, underserved communities will feel the impact more than ever. What has yet to be recognized is the lack of access to the clean energy supply chain for so many Americans.  This collaborative provides several tracks of research to engage policy makers and energy providers so that equity is at the forefront of decisions being made today that will impact the future of all. Let’s work together to ensure that access to clean energy is attainable regardless of socioeconomic status. 

Join us in our commitment to bridge the gap. 

Go to www.eceecollaborative.com for the most up-to-date research about equity and clean energy.

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DEFG
DEFG is a research and customer insights firm focused on customer strategy and experience in the utility sector. We believe that serving those with the least, the best, is the way to transform the customer experience for all.
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Jim Stack's picture
Jim Stack on Aug 2, 2021

Cindy, equity is very important for the low income sector. The best way for them to save is to be shown the passive low cost ways to save. Simple things like insulation, radiant barrier, solar screens, inflectors and LED lights save the most. They can do it themselves and for family and friends to spread the savings. They can even work for others or start a business . They will learn the best way to save and use less energy. 

Cindy Rogers's picture
Cindy Rogers on Aug 2, 2021

Hi Jim! Thank you for your post.  I encourage you to check out, www.eceecollaborative.com and click the pink button (top right of web page) if you are interested in further engaging in the work we're doing.  Our goal is to include a variety of perspectives regarding equity and clean energy.

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