DEFG is a utility customer research and advisory firm focused on transforming customer experience in the utility sector through collaborative research, customer insights and analysis and the development of innovative customer solutions. We have been in business since 2003 and work with 50+ of the largest utilities nationwide.
This year DEFG has launched a nation-wide collaborative, "Equity in a Clean Energy Economy (ECEE) Collaborative." The ECEE is bringing together 300+ different stakeholders to identify new approaches and tools to address equity issues for at-risk communities during the transition to a clean economy. Join DEFG and stakeholders throughout the U.S. as we join forces to help make unheard perspectives heard in a clean energy economy. With today’s ambitious goals of reducing carbon footprints throughout the world, underserved communities will feel the impact more than ever. What has yet to be recognized is the lack of access to the clean energy supply chain for so many Americans. This collaborative provides several tracks of research to engage policy makers and energy providers so that equity is at the forefront of decisions being made today that will impact the future of all. Let’s work together to ensure that access to clean energy is attainable regardless of socioeconomic status. Check out www.eceecollaborative.com for the latest research.
Other areas we specialize in are,
Utility Customer Strategy and Operations
Including the Utility Customer Research Consortium (UCRC) and our award-winning visualizations of the future customer experience
Transactions & Payment Strategy
With DEFG being the leading firm in the sector on prepay energy and other smart grid-enabled transactions, including our Prepay Energy Working Group (PEWG)
Focused on improving customer options, experience and service to low-income customers through the Low Income Energy Issues Forum (LIEIF).
Customer-Facing DSM/DER Programs & Technologies
This encompasses the ECEE Collaborative launch as well as SolarIQ. SolarIQ combines ongoing research with customer-facing content aligned with the solar customer journey.
To learn more about our offerings, please contact Cindy Rogers, VP, firstname.lastname@example.org.