White Paper

Transforming Customer Experience and Building a Resilient Workforce: Strategies that stand out in the utility industry

image credit: Blueprism
Jann Gorske's picture
Senior Practice Director, Utilities & Telecommunications Blue Prism

A proven Strategic Sales Leader with a 20+ year track record of success in building, transforming, and pioneering business outcomes with senior-level experience in Sales, Services, and...

  • Member since 2021
  • 1 items added with 2,475 views
  • Jul 28, 2021

This item is part of the Special Issue - 2021-07 - Utility Customer Care, click here for more

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For the longest time, utility companies appeared to be immune to the pressures that forced other industries to transform their organizations. However, increasing regulatory, competitive, and stakeholder pressures along with rising customer expectations are changing these traditional models, leading utilities to prioritize customer experience (CX) in ways they never have before.

Download this white paper from Future of Utilities and Blue Prism to hear from leading industry experts across energy and water utilities as they explore their strategies for transforming customer engagement through the use of automation.

Inside you'll find out about:

  • Understanding the customer journey and how to meet their need 
  • How intelligent automation is helping transform the customer experience 
  • The move towards a hybrid workforce 


Fill out the form to download today!

Jann Gorske's picture
Thank Jann for the Post!
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