Transforming Customer Experience and Building a Resilient Workforce: Strategies that stand out in the utility industry
- Jul 28, 2021 12:24 am GMT
This item is part of the Special Issue - 2021-07 - Utility Customer Care, click here for more
For the longest time, utility companies appeared to be immune to the pressures that forced other industries to transform their organizations. However, increasing regulatory, competitive, and stakeholder pressures along with rising customer expectations are changing these traditional models, leading utilities to prioritize customer experience (CX) in ways they never have before.
Download this white paper from Future of Utilities and Blue Prism to hear from leading industry experts across energy and water utilities as they explore their strategies for transforming customer engagement through the use of automation.
Inside you'll find out about:
- Understanding the customer journey and how to meet their need
- How intelligent automation is helping transform the customer experience
- The move towards a hybrid workforce
Fill out the form to download today!
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